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About the Role
The AI Support Analyst plays a critical role in ensuring the smooth operation and adoption of AI tools across Accordion. This individual acts as the first line of specialized support for AI-related escalations, bridging day-to-day technical assistance with long-term enablement initiatives. The Analyst will partner closely with AI system readiness and AI training to resolve user issues, maintain system readiness, and enhance firmwide confidence in AI-driven tools. This role combines hands-on technical troubleshooting with process and training support, ideal for someone comfortable solving technical challenges, documenting best practices, and assisting in the rollout of new AI capabilities.
Responsibilities
- Serve as helpdesk escalation point for all AI-related issues (access, performance, integration)
- Troubleshoot incidents involving Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications
- Maintain documentation of known issues, resolutions, and best practices
- Monitor AI system health, escalate outages, and communicate impacts to stakeholders
- Test new configurations, validate system integrations, and ensure readiness for production use
- Validate new tools from a user-experience perspective (intuitive? useful? clear?)
- Support AI training in maintaining learning materials and coordinating sessions
- Participate in rollout activities for new AI tools, providing hands-on user assistance
- Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement Lead and Engineering
- Co-own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets measured
- Identify recurring support patterns and propose solutions to improve user experience
- Maintain compliance with AI governance, security, and data management standards
- Document AI support procedures aligned with internal IT and People Team standards
Requirements
- 2–4 years experience in IT support, systems administration, or AI/automation tool management
- Strong understanding of enterprise AI tools (Claude, CoPilot, Glean, ChatGPT, Zoom AI)
- Excellent troubleshooting, communication, and documentation skills
- Demonstrated ability to collaborate across teams, prioritize, and manage concurrent tasks
- Familiarity with Power BI, SQL, or other reporting tools
- Python proficiency required
- Bachelor's degree in IT, CS, or related field (or equivalent experience)
- Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
- Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
- Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
- A self-starter with a strong work ethic
- Full of entrepreneurial spirit and comfortable in a fluid, flat organization
- Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
- A team player, able to work with team members across all levels
- Someone who enjoys mentoring others and doing meaningful work
- A leader of others; you lead by example
Skills
- AI Support
- Troubleshooting
- System Administration
- AI/Automation Tool Management
- Enterprise AI Tools
- Glean
- CoPilot
- ChatGPT
- Zoom AI
- Claude
- Power BI
- SQL
- Python
- Documentation
- Collaboration
- Prioritization
- Task Management
- User Experience Validation
- User Feedback Capture
- AI Usage Dashboards
- Adoption Reporting
- AI Governance
- Security Standards
- Data Management Standards
- IT Support Procedures
- People Team Standards
Location
- US Offices
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- 2-4 years
Education Level
- Bachelor's degree in IT, CS, or related field (or equivalent experience)
Salary/Compensations
- $60,000 to $75,000
Benefits
- Bonus
About the Company
- We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.
- If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.
- Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.
Equal Opportunity
- Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.