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About the Role
As an Events Operations Team Member, you will be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction. You will spark joy, using every tool available to craft meaningful and memorable experiences. This is a multi-functional role, based across all areas of the hotel with different types of service delivery, requiring you to multitask between setting up rooms, breaking down events, floor service, bartending, barista, hosting, and banqueting service.
Responsibilities
- Delivering a five-star experience.
- Multitasking between setting up rooms and breaking down events.
- Floor service.
- Bartending.
- Barista duties.
- Hosting.
- Banqueting service.
Requirements
- Experience in a conference porter, waiter, bartender, barista, or host role is beneficial, but not essential, as full training will be provided.
- Confidence in delivering excellent service, with a can-do attitude.
- Ability to engage with guests while serving, clearing food, and drinks.
- A passion for hospitality and creating positive guest experiences.
- Genuine enjoyment of interacting with guests.
- Willingness to learn and adapt.
- Openness to taking on new challenges.
- Ability to work as part of a dynamic team.
- Capability and willingness to undertake physical tasks, including lifting and moving furniture.
- A positive attitude.
- Willingness to work hard.
- Willingness to have fun.
- Be a supportive team player who helps fellow team members.
- Must meet the legal requirements to work in the UK.
Skills
- Multitasking
- Service delivery
- Bartending
- Barista
- Hosting
- Banqueting service
- Guest engagement
- Physical tasks
- Teamwork
Location
- London
Work Type
- Part-time
- Flexible shifts including evenings and weekends
Experience Level
- Full training will be provided
Salary/Compensations
- £14.42 per hour
Benefits
- Great IHG perks
- Competitive holiday allowance
- Opportunity to take part in volunteering days
- Access to Wagestream financial wellbeing app
- Free meals whilst on duty
- Worldwide employee and friends & family hotel room discounts
- Discounts off supermarket shopping, other shopping, and experiences
- Food and Beverage discounts at Fitz bar and Fitz Brasserie
- Employee assistance programme 24/7
- Employee healthcare plan with access to Mental Healthcare first aiders
- Season ticket loan
- Life insurance
- Regular sporting and social events
- Generous ‘Refer a Friend’ programme
- Growth and development opportunities
About the Company
- Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today, offering a contemporary luxury hotel experience.
- Kimpton Fitzroy London is committed to building heartfelt human connections with guests and colleagues through its 'Stay Human project'.
- Kimpton Fitzroy London has been named ‘The plushest pet-friendly hotel’.
- IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
- IHG Hotels & Resorts is one of the world’s leading hotel groups, delivering True Hospitality for Good.
- Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections, blending spirit, style and delight to create an addictive culture of refined irreverence.
Equal Opportunity
- As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
- IHG Hotels & Resorts is an equal opportunity employer.
- IHG Hotels & Resorts provides equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.