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About the Role
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day. The General Manager is responsible for the overall success, sales, and profitability of the store, managing all aspects of operations including financial performance, team leadership, merchandising, training, and patient care. You’ll set the tone for a positive, high-energy environment where exceptional service and teamwork thrive.
Responsibilities
- Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
- Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
- Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
- Partner with the Doctor to ensure every patient receives the highest level of care.
- Conduct store audits and uphold quality, merchandising, and service standards.
- Maintain open communication with the District Manager and provide accurate reporting.
- Ensure the store and facility meet all corporate and safety standards.
- Execute marketing, merchandising, and promotional initiatives according to brand standards.
- Manage budgets, supplies, and inventory to meet financial goals.
- Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
- Lead by example — coaching your team toward sales and service excellence.
- Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
- Ensure compliance with company policies and maintain accurate associate files and records.
Requirements
- 5+ years of retail experience.
- Supervising experience preferred.
- Knowledge of the optical industry is preferred.
- Bachelor’s degree or equivalent experience preferred.
- Proven ability to lead, coach, and build strong associate relationships.
- Strong communication, organization, and problem-solving skills.
- Passion for providing exceptional customer service and driving sales.
- Solid understanding of store operations and business performance.
Experience Level
- 5+ years of retail experience
Education Level
- Bachelor’s degree or equivalent experience preferred
Salary/Compensations
- $62,353.20 - $62,353.20 per year
Benefits
- Health & Dental Insurance
- 401k retirement savings with company match and stock purchase plan
- Flex Spending Account
- Generous Paid Time Off & Company Holidays
- Parental leave
- Employee eyewear discount
- Short- and Long-Term Disability
- Life Insurance
- College scholarship program
- Training programs available
- Access to educational courses
- Emphasis on internal promotions and career advancement
About the Company
- America’s Best is part of National Vision, one of the largest optical retail companies in the United States.
- Each location is focused on treating every eye with the attention and expertise they deserve.
- America’s Best believes in great care, for every kind of eye.
- Because every eye deserves better.
- For more details about America's Best, visit AmericasBest.com.
Equal Opportunity
- We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.