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About the Role

We are looking for an Associate, Strategy & Operations to join our Dasher Financial team. This role is about building the operations of a bank program at scale — a bank product that is already used by millions of Dashers each month. Our ambition is to build a financial product that is fast, intuitive, and genuinely supportive — one that helps Dashers not just hold money, but actively improve their financial health. To deliver on that promise, we need exceptional operators who can take tough operational problems, turn them into clear plans, and drive them to completion.

Responsibilities

• Own a core area of the Crimson banking program end to end — the metrics, the operating model, and the cross-functional partners who make it work
• Turn ambiguous operational problems into structured plans, and drive them through Product, Engineering, Legal, and external partners
• Build the monitoring and mechanisms that catch problems before users report them, rather than after
• Manage external vendors and partners: hold them to their SLAs, escalate when they miss, and negotiate what we need
• Own the Crimson support and disputes experience — the systems, partners, and processes that determine whether a Dasher who has a problem gets it solved
• Own dispute operations as we bring them in-house, Crimson support performance and tooling, and the complaint monitoring that tells us what's actually broken in the product
• Own the top of the Crimson funnel: identity verification and onboarding, and the campaigns that bring non-Crimson Dashers and DoorDash consumers into the product
• Own KYC health and vendor performance, reduce friction from application through first use, and drive acquisition
• Analyze & problem-solve: Break down ambiguous problems, run analyses, and recommend solutions that improve adoption, retention, and trust
• Drive execution: Own and deliver discrete projects that move our key metrics (e.g., deposits, bill pay adoption, dispute resolution SLA)
• Experiment & learn: Design and test hypotheses, measure impact, and help scale what works
• Collaborate: Work cross-functionally with Product, Engineering, Analytics, Marketing, and Legal to launch and improve initiatives
• Grow fast: Build the toolkit of a future operator/GM by working on zero-to-one fintech problems in a high-growth environment

Requirements

• 2-3 years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience)
• Exceptional problem-solving skills and back your decisions with data (comfortable pulling SQL or modeling in Excel)
• Curious, driven, and comfortable with ambiguity
• Want to learn fast and take ownership

Skills

• SQL
• Excel modeling

Location

• United States
• Illinois
• Colorado
• Remote

Work Type

• Full-time

Experience Level

• Associate

Education Level

• Bachelor’s Degree in a related field

Salary/Compensations

• $74,800—$110,000 USD

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)

About the Company

• At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
• We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• Thank you to the Level Playing Field Institute for this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.