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About the Role
This is a posting for an existing job vacancy. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
Responsibilities
- Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals.
- Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
- Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency.
- Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands.
- Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions.
- Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
- Stay informed on industry trends and hospitality best practices to support ongoing program development.
- Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
- Ensure exceptional service delivery across events, premium dining, and concierge operations.
- Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences.
- Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution.
- Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence.
- Gather and analyze guest and client feedback to enhance service standards and program offerings.
- Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.
- Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
- Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
- Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency.
- Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success.
- Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery.
- Conduct performance evaluations and support employee development and succession planning initiatives.
- Ensure compliance with company policies, HR standards, and inclusive workplace practices.
Requirements
- 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
- Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
- Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
- Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
- Experience with event management software including EMS, Social Tables, or similar platforms.
- Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.
Skills
- Event planning
- Hospitality
- Premium dining
- Leadership
- Team development
- Relationship building
- Collaboration
- Event management software
- Financial management
- Organization
- Communication
- Problem-solving
- Adaptability
Experience Level
- 5+ years of leadership experience
Education Level
- Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
Salary/Compensations
- $70,000 to $75,000
Benefits
- Group benefits
- Employer RRSP contributions
- Discretionary bonus or incentive programs