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Tailor your resume to this Senior Auto Appraiser – Field for Lower New York (Nassau and Suffolk counties) role.

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Tailor your resume to this Senior Auto Appraiser – Field for Lower New York (Nassau and Suffolk counties) role.

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About the Role

USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. This field-based role involves investigating, negotiating, evaluating, and appraising vehicle damage claims for repairable and total loss vehicles, ensuring accuracy and compliance while delivering exceptional member service.

Responsibilities

• Evaluates and appraises complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state laws.
• Investigates claim damages by communicating with insured parties, internal adjusters, and third parties/vendors, potentially requiring face-to-face interactions.
• Reviews facts of loss and vehicle damage to identify subrogation opportunities and ensures all supporting physical damage documentation is included.
• Demonstrates advanced knowledge of P&C insurance products, services, contracts, and internal processes for compliance.
• Reviews claims/suppliers for fraud indicators and refers to the Special Investigations Unit if applicable.
• Maintains accurate and current claim file documentation for complex claims.
• Ensures high productivity through effective desk management, timely follow-ups, and accurate repair plan mapping.
• Reviews additional damage from repair facilities to complete supplements or triage for field inspection.
• May serve as a subject matter expert for disputed claims or trials and acts as a resource for team members on escalated issues.
• Partners with vendors and internal business partners to resolve complex claims and may coordinate with external regulatory bodies.
• Proactively informs policyholders about coverage, estimates, valuations, and the claims/repair process.
• Supports workload surges and catastrophe (CAT) response operations, including on-call duties and potential extended work hours.
• May be assigned CAT deployment travel with minimal notice.
• Handles various claim types, including complex ones, and may perform additional duties as needed.
• Ensures business risks are identified, measured, monitored, and controlled according to policies.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of auto appraising experience.
• Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal process and procedures.
• Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
• Demonstrated written and verbal skills for communication with members, claimants, repair facilities, and stakeholders.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• May require the ability to operate a company vehicle.
• May require the ability to reach, handle, squat, bend, climb, and kneel to inspect damaged vehicles.
• May require the ability to work outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time.
• May be required to meet all USAA safe driving requirements, including verification of driving record and possession of a valid driver's license.

Skills

• CCC estimating platform
• P&C insurance industry products
• P&C insurance policy contracts
• Claim appraisal process
• Auto parts distribution process
• Written communication
• Verbal communication

Location

• Nassau and Suffolk counties (Lower NY)

Work Type

• Field-based
• Remote
• Hybrid

Experience Level

• 2 years of auto appraising experience

Education Level

• High School Diploma or General Equivalency Diploma

Salary/Compensations

• $77,350 - $139,230

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning
• Continuing education

About the Company

• USAA's mission is to empower members to achieve financial security through highly competitive products, exceptional service and trusted advice.
• USAA seeks to be the #1 choice for the military community and their families.
• USAA's core values are honesty, integrity, loyalty and service.
• USAA is proud to support active-duty military spouses.

Equal Opportunity

• USAA is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.