Service Operations Coordinator
ImageFIRST Healthcare Laundry Specialists · Elmsford, NY, US
21 days agoImpress employers and recruiters.
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About the Role
ImageFIRST is seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility. This is a dynamic, hands-on leadership role responsible for route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance, with a direct path toward senior leadership positions.
Responsibilities
- Lead daily face-to-face check-ins with Customer Advocates, providing coaching, feedback, and support.
- Analyze route and customer data to identify service performance improvements and growth opportunities.
- Translate data insights into specific, business-minded recommendations and actions for Service teams.
- Anticipate challenges and drive solutions to improve retention and customer loyalty.
- Ensure fleet readiness and compliance with DOT and safety standards.
- Track action plans to measurable improvements in service, revenue, and profitability.
Requirements
- Ability to lead, influence, and direct people, building trust and respect.
- Willingness to speak up, deliver direct feedback, and follow through on execution.
- Energized by frequent daily interaction and positive relationship building with associates.
- Ability to turn data into insight, and insight into clear recommendations and action.
- Strong organizational, analytical, and problem-solving abilities.
- Comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in service, operations, logistics, distribution, or route-based businesses preferred.
- Valid driver's license and ability to obtain DOT medical certification.
Skills
- Excel (pivot tables, formulas, data cleanup)
- Power BI
- Communication
- Customer Service
- Organizational
- Analytical
- Problem-solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- Leadership experience preferred
Education Level
- Associate degree or higher
Salary/Compensations
- $75,000 TO $85,000 + performance bonus
Benefits
- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Paid Parental Leave
- Tuition Reimbursement
- Referral Program
- Great company culture
- Collaborative team environment
About the Company
- ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry.
- Committed to providing remarkable, white-glove service to customers.
- Company values include: Be Respectful, Be Remarkable, Be Safe, Be Honest.
Equal Opportunity
- EOE / Drug-Free Workplace
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.