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About the Role
The Connected Customer Supervisor is responsible for managing a team of customer service associates, overseeing cashiering, returns, cash office functions, inventory management, and e-commerce support, while ensuring an exceptional customer shopping experience.
Responsibilities
- Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
- Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
- Lead inventory management and accuracy throughout the store.
- Process customer refunds and exchanges according to established guidelines.
- Oversee signage updates and price changes for store SKU’s.
- Assist customers with product selection and answer product related questions.
- Partner with management to determine which products need SKUs, price changes and need to be returned.
- Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
- Review shipping and receiving documents for accuracy.
- Audit reports including inventory control, return of sale, and void reports.
- Monitor incoming and outgoing trucks logs.
- Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
- Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
- Return products to the correct in store location after customer merchandise returns.
- Clean and stock products according to Floor & Decor’s standards.
- Point of contact for e-commerce team members to contact regarding inventory availability in the store.
- Responsible for supervising inventory movement within the store.
- Available to open and/or close store in an effective manner.
Requirements
- Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
- High school diploma and/or GED.
- Minimum of (2) years of computer experience in a work environment.
- Ability to lift 25 pounds or more on a consistent basis.
- Ability to sit, squat or stand for long periods of time.
- The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Skills
- Team builders
- Customer service champions
- Detail oriented and highly organized
- Excellent communication and listening skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- Supervisor
Education Level
- High school diploma or GED
Salary/Compensations
- $18.81 - $27.79
Benefits
- 401k
- Bonus opportunities at every level
- Medical, Dental, Vision, Life, and other Insurance Plans
- Paid vacation and sick time
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
- Employee Stock Purchase Plan
- Referral Bonus Program
About the Company
- Our people are our most important asset and we pride ourselves in teamwork.
- Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
Equal Opportunity
- Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
- This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
- This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
- Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.