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About the Role

Acrisure is seeking a Program Manager to lead, plan, and execute large-scale, complex programs and projects supporting the Client Service Center. This role oversees multiple interrelated projects, ensuring alignment to strategic priorities and delivering measurable business outcomes. The Program Manager partners with senior stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled transformation.

Responsibilities

Own end-to-end program strategy, governance, and delivery of large-scale, cross-functional initiatives consisting of multiple interdependent projects.
Define program strategy, roadmap, timelines, and success metrics aligned to business objectives by translating enterprise strategy into coordinated initiatives and execution plans.
Establish and manage program governance, reporting, and decision-making frameworks.
Oversee program budgets, including forecasting, tracking, and financial accountability.
Manage third-party vendors and external partners, ensuring performance and delivery quality.
Drive alignment across cross-functional teams (operations, technology, client service, business).
Identify and manage program-level risks, dependencies, and issues, driving resolution.
Provide executive-level status reporting and lead stakeholder and steering committee communications.
Accountable for achieving program-level business outcomes and value realization.
Lead resource planning and prioritization across program workstreams.
Drive operational improvements and scalable processes through program initiatives.
Lead change management and adoption efforts to ensure successful implementation and sustainment.

Requirements

Proven ability to manage large, complex programs with multiple workstreams and dependencies.
Experience owning program budgets, including forecasting and financial tracking.
Demonstrated success managing third-party vendors and external partners.
Strong communication skills with experience engaging senior leaders and executive stakeholders.
Ability to drive alignment and influence across cross-functional teams.
Strong analytical, organizational, and problem-solving skills.
Experience with program delivery frameworks (Agile, Waterfall, or hybrid).
Ability to operate effectively in a fast-paced, evolving environment.
Experience supporting complex call center initiatives.
Experience utilizing program and project management tools such as Microsoft Project, Jira, Asana, Trello, Monday.com, or similar platforms.
Experience supporting digital transformation or process improvement initiatives.
Insurance industry or financial services experience preferred.

Skills

Program Management
Project Management
Agile
Waterfall
Microsoft Project
Jira
Asana
Trello
Monday.com
Communication
Stakeholder Management
Financial Tracking
Vendor Management
Risk Management
Change Management
Operational Improvement
Process Improvement
Digital Transformation

Location

On-site

Work Type

Full-time

Experience Level

5+ years of experience managing complex, cross-functional initiatives
Experience coordinating multiple concurrent projects or programs

Education Level

Bachelor’s degree in Business Administration, Project Management, Operations, or related field; or equivalent combination of education and experience
PMP, PgMP, or similar certification preferred

Salary/Compensations

$100,000 - $140,000

Benefits

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage

About the Company

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward.
Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.
Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Equal Opportunity

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.