Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Technical Account Specialist role.
Rezi rewrites your resume against Autodesk's job description. Free.
Tailor your resume to this Technical Account Specialist role.
Rezi rewrites your resume against Autodesk's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Specialist posting at Autodesk — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Specialist posting at Autodesk — free, in seconds.
About the Role
Autodesk Water Customer Success is seeking a Technical Adoption Specialist to act as a trusted advisor, helping customers maximize their Autodesk investment and achieve business outcomes. This role involves guiding customers on adopting Autodesk Water solutions through technical expertise and a customer-focused approach, working with strategic accounts in the AMER region.
Responsibilities
- Innovate, develop, and deliver scalable, packaged service offerings that accelerate customer success, product adoption, and realized value from Autodesk solutions.
- Establish and maintain strong customer relationships as a technical trusted advisor, partnering with customers to understand their business and technical objectives and guide them toward successful outcomes.
- Collaborate with internal account teams through regular account planning and customer success activities, contributing technical expertise and executing initiatives aligned with Customer Success Plans.
- Demonstrate thought leadership, industry knowledge, and deep product expertise to help customers achieve the goals and outcomes identified in their Customer Success Plans.
- Identify customer needs, adoption barriers, and expansion opportunities that increase the value customers realize from Autodesk solutions and support continued account growth.
- Leverage customer usage data, analytics, and technical insights to provide proactive recommendations, identify adoption opportunities, and guide customers toward best practices.
- Develop and deliver technical learning content, enablement programs, and expert coaching for Autodesk Water customers to build capability, increase adoption, and promote effective use of Autodesk solutions.
- Apply a structured problem-management and continuous-improvement approach to identify recurring challenges, determine root causes, and develop scalable solutions and improvement initiatives.
- Capture and share customer insights, technical best practices, and repeatable solutions to strengthen internal knowledge and improve the broader customer experience.
- Travel approximately 2–4 times per year to support customer engagements, team activities, and strategic events as needed.
Requirements
- Bachelor’s degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or a related technical field, or equivalent relevant experience.
- 8+ years of professional experience in drainage design, stormwater and sewer modeling, flood analysis, or related water infrastructure disciplines.
- Deep technical knowledge and hands-on experience with Autodesk InfoDrainage, SSA, and/or Bentley StormCAD, including their application to real-world drainage design and analysis workflows.
- Advanced knowledge of Autodesk Civil 3D, with experience integrating design and hydraulic/hydrologic analysis workflows.
- Experience with Autodesk InfoWorks ICM or similar hydraulic and hydrologic modeling solutions is highly desirable.
- Strong understanding of industry workflows, engineering practices, and customer challenges related to drainage, stormwater, wastewater, and flood management.
- Ability to identify technical challenges, adoption barriers, and opportunities that can significantly improve customer adoption, outcomes, and realized value.
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to translate complex customer challenges into practical, scalable solutions.
- Proven ability to manage multiple customer engagements and initiatives simultaneously, effectively prioritizing activities based on customer needs and business impact.
- Ability to adapt quickly, learn new technologies and workflows, and operate effectively in a fast-paced, evolving environment.
- Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly to technical and non-technical audiences in both live and virtual settings.
- Demonstrated enthusiasm for technology, innovation, continuous learning, and helping customers achieve successful outcomes.
- Fluency in English; additional languages are a plus.
Skills
- Drainage Design
- Storm, Sewer, and Flood (SSF) modeling
- Autodesk InfoDrainage
- Autodesk SSA
- Bentley StormCAD
- Autodesk Civil 3D
- Autodesk InfoWorks ICM
- Hydraulic modeling
- Hydrologic modeling
- Technical adoption
- Customer success
- Problem-solving
- Communication
Location
- AMER region
Work Type
- Full-time
- Hybrid
Experience Level
- 8+ years of professional experience
Education Level
- Bachelor’s degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or a related technical field, or equivalent relevant experience
Salary/Compensations
- $76,000 - $136,730
Benefits
- Health benefits
- Financial benefits
- Time away
- Everyday wellness
- Annual cash bonuses
- Stock grants
- Comprehensive benefits package
About the Company
- Autodesk software is used to create buildings, infrastructure, and manufactured goods. We help innovators turn their ideas into reality, transforming how things are made and what can be made.
- Autodesk has a culture that guides how employees work, treat each other, connect with customers and partners, and show up in the world.
- Autodesk employees do meaningful work that helps build a better world designed and made for all.
Equal Opportunity
- Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
- We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
- We take pride in cultivating a culture of belonging where everyone can thrive.