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About the Role
Mark43 is seeking a Product Manager for its CAD (Computer-Aided Dispatch) team to shape the systems that dispatchers and first responders depend on during critical moments. This role involves owning and evolving key areas of the CAD platform, driving products from idea through launch and iteration, and stepping into existing product areas needing focused leadership.
Responsibilities
- Took an ambiguous customer or business problem, explored potential solutions with customers and teammates, and helped define the path from idea to product
- Stepped into an existing product initiative, quickly built context on the customer need, technical landscape, and work completed to date, and helped the team establish clear priorities and next steps
- Owned the roadmap and execution for one or more areas of our CAD platform, balancing near-term customer needs with longer-term product opportunities
- Partnered closely with engineering and design to turn complex operational problems into intuitive, reliable, and scalable product experiences
- Worked directly with dispatchers, supervisors, command staff, and technology leaders to understand how they work today and identify opportunities to make their jobs easier and more effective
- Evaluated new product opportunities, emerging technologies, and customer needs to determine where Mark43 can create meaningful value
- Used product analytics, customer feedback, operational insights, and business context to make prioritization decisions and measure whether the products we build are having the intended impact
- Collaborated with sales, implementation, customer success, and other go-to-market partners to launch new capabilities, support customer adoption, and incorporate what we learn back into the product
- Prioritized and refined the product backlog, made tradeoffs when priorities competed, and kept your engineering team focused on the highest-impact work
- Balanced new product development with the less glamorous but critical work of improving usability, performance, resiliency, scalability, and existing customer workflows
Requirements
- 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, workflow-heavy products, or other operationally complex environments
- Proven ability to own products or significant product areas end-to-end, from identifying and validating an opportunity through execution, launch, and iteration
- Experience taking products or capabilities from 0 to 1, including working through ambiguity, defining the customer problem, evaluating solutions, and creating clarity for a team
- Ability to step into an existing product or initiative, quickly understand the context and constraints, and provide the product leadership needed to move it forward
- Strong product judgment and the ability to balance customer needs, technical considerations, business priorities, and longer-term product strategy
- Experience working closely with engineering and design teams in a collaborative, one-team environment
- Comfort engaging directly with customers and translating complex workflows and pain points into clear product opportunities
- Strong communication skills with the ability to create alignment among technical and non-technical stakeholders
- Experience partnering cross-functionally with sales, implementation, customer success, support, or other go-to-market teams
- Experience using qualitative and quantitative insights to guide product decisions, prioritize investments, and evaluate impact
- Experience building enterprise, workflow-heavy, real-time, or operational products is a plus; public safety experience is not required
- Humble, open, and curious
- Comfortable with ambiguity
- Communicative and collaborative
- Capable and driven
- Pragmatic and adaptable
- Applicants must be authorized to work for any employer in the country in which the role is being hired.
- Unable to sponsor or take over sponsorship of an employment visa at this time.
Skills
- Product Management
- SaaS
- Enterprise Software
- Customer Insight
- Product Judgment
- Data Analysis
- Technology Understanding
- Roadmap Ownership
- Agile Methodologies
- Cross-functional Collaboration
- Customer Engagement
- Communication Skills
- Prioritization
- Backlog Refinement
- Product Analytics
- Qualitative and Quantitative Insights
Location
- Remote-friendly
- Approved states in the US
- Canada
- UK
Work Type
- Remote
Experience Level
- Mid-level
About the Company
- Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all.
- We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely.
- Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
Equal Opportunity
- Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.