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About the Role
The IT Infrastructure Engineer provides first-level technical support, tracks issues, and resolves employee technical problems. This role offers an opportunity to learn cutting-edge technologies in IT infrastructure, cloud computing, cybersecurity, and artificial intelligence, with potential for advancement within the organization.
Responsibilities
- Serve as the first point of contact for employees needing technical assistance via phone or email
- Serve as a liaison with senior engineering staff
- Assist with cloud migration and infrastructure modernization projects
- Assist with the implementation, support, and administration of AI-enabled technologies and tools
- Assume responsibility for supporting cloud infrastructure and security
- Create and maintain user accounts
- Set up and configure user workstations and telephones
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and software issues
- Provide timely resolutions and excellent customer service
- Escalate unresolved issues to the appropriate level of support
- Provide information and guidance on IT products and services
- Maintain records of problems and their resolutions
- Provide feedback on processes and make recommendations for improvement
- Ensure equipment is maintained in good working order
- Assist with the setup and operation of equipment for meetings and conferences
Requirements
- 3–5 years of relevant experience
- In-depth knowledge of Microsoft 365
- Experience with Microsoft Azure is preferred
- Familiarity with artificial intelligence and generative AI technologies is desirable but not required
- In-depth knowledge of computer systems and mobile devices
- Good understanding of basic networking concepts
- Strong familiarity with Active Directory management tools
- Hands-on experience diagnosing and resolving technical issues
- Working knowledge of Microsoft Teams telephony and conferencing is preferred
- Point of contact for Audio-Visual issues
- Excellent communication and interpersonal skills
- Confident and self-motivated with the ability to work without direct supervision
- Interest in learning emerging cloud, cybersecurity, automation, and AI technologies
Skills
- Microsoft 365
- Microsoft Azure
- Artificial intelligence
- Generative AI technologies
- Computer systems
- Mobile devices
- Basic networking concepts
- Active Directory management tools
- Technical issue diagnosis and resolution
- Microsoft Teams telephony and conferencing
- Audio-Visual issues
- Communication skills
- Interpersonal skills
- Cloud technologies
- Cybersecurity
- Automation
Location
- None
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor’s degree in Computer Science, Computer Information Systems, or a similar relevant field, or applicable professional certifications
Salary/Compensations
- $70,000 to $80,000
Benefits
- Competitive base salary
- Discretionary bonus
- Full range of medical benefits
- Other benefits
- 401(k) eligibility
- Paid time off benefits
About the Company
- Arbor Realty Trust, Inc. is a company that offers a competitive compensation package.
Equal Opportunity
- We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status.
- We are committed to working with and providing reasonable accommodations to individuals with disabilities.