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About the Role
The Community Specialist will oversee community engagement strategy and day-to-day operations across the MS NOW platform, playing a key role in establishing the tone, culture, and engagement approach for the membership community. This position serves as a strategic partner across editorial, audience, and product functions by identifying engagement trends, informing community best practices, and helping guide platform and programming decisions.
Responsibilities
- Oversee daily community engagement strategy across comments, discussions, and member groups to foster a constructive and inclusive environment
- Independently manage member interactions, facilitate thoughtful discussion, and maintain a consistent community voice aligned with brand standards
- Develop and execute community programming initiatives, including prompts, discussions, AMAs, watch events, and live engagement experiences
- Lead real-time community engagement efforts during major news events and high-visibility moments, exercising discretion in sensitive situations
- Interpret and apply community guidelines to complex or ambiguous moderation issues, making independent decisions and escalating matters when appropriate
- Manage moderation workflows and partner with third-party vendors to optimize tools, processes, and enforcement standards
- Identify emerging community trends, sentiment patterns, and engagement opportunities, and provide recommendations to editorial, product, and audience teams
- Develop strategies to identify, cultivate, and retain highly engaged members and community advocates
- Analyze engagement metrics and prepare summaries, insights, and recommendations for the Director of Community and broader DTC leadership
- Recommend and implement improvements to community operations, workflows, onboarding materials, and governance practices
- Collaborate cross-functionally with editorial, product, audience, and customer support teams to support broader membership and engagement goals
Requirements
- 3+ years of progressively responsible experience in community management, audience engagement, moderation strategy, digital media, or related fields
- Demonstrated ability to exercise sound independent judgment and discretion in fast-moving or sensitive situations
- Strong written communication skills with the ability to engage diverse audiences in a thoughtful, professional, and brand-aligned manner
- Experience developing and managing community engagement initiatives, live programming, or operational workflows within a digital or membership-based environment
- Ability to analyze engagement trends, synthesize community feedback, and provide actionable recommendations to cross-functional stakeholders and leadership
- Proven ability to operate independently, manage competing priorities, and adapt in a dynamic, real-time news environment
- Experience interpreting and applying community guidelines, policies, or moderation standards in nuanced situations
- Experience with community platforms, moderation systems, analytics tools, or audience engagement technologies preferred
- Interest in news, media, politics, and civic engagement strongly preferred
- Must be willing to work in New York, NY
- Must have unrestricted work authorization to work in the United States
Location
- New York, NY
Work Type
- Onsite
Experience Level
- 3+ years
Salary/Compensations
- $90,000 - $115,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- Variety of other discounts and perks
About the Company
- VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections.
- It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment.
- These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.
Equal Opportunity
- VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
- If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].