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About the Role
The Sales Executive will drive the success of sales at Twickenham Square and Twickenham Green by achieving targets and delivering exceptional customer service. The role requires an understanding of the new build market and off-plan sales process, ensuring effective buyer qualification and property matching. Proactive management of the sales process supports purchasers from initial inquiry to exchange. The position also involves maintaining impeccable site standards, conducting market research, and contributing innovative ideas to support marketing and sales efforts. This role is central to promoting sales, providing expert guidance, and maintaining a focus on delivering high-quality homes to meet the needs of a domestic and international customer base.
Responsibilities
- Achieve sales targets at Twickenham Square and Twickenham Green and managing all sales to exchange.
- Qualify and match prospective buyers to property types to maximize sales.
- Proactively manage the sales process, ensuring timely and effective communication with purchasers.
- Provide a professional, welcoming, and efficient service to all prospective purchasers.
- Ensure show homes, marketing suites are maintained to the highest standard.
- Conduct local market research and competitor analysis to stay informed about the local competition on the market and customer demographics buying in the area.
- Demonstrate excellent knowledge of the local area, amenities, and key selling points.
- Manage site paperwork and administration, ensuring all records and reports are accurate and up to date.
- Provide weekly management updates, including sales progress and market feedback, to the Development Sales Lead and Regional Sales Manager.
- Maintain and manage the CRM database effectively to track customer interactions and sales progress.
- Ensure all transactions comply with relevant legal and regulatory requirements, including PMA, CML, H&S, Data Protection, and the New Homes Quality Code.
- Work closely with internal colleagues, particularly the Sales Lead, Regional Sales Manager and Site team, to ensure a seamless sales process.
Requirements
- Experience of working in a customer facing sales environment, for example, retail, hospitality, banking, house building, estate agency.
- An understanding of the home buying process and key milestones.
- Commercially astute with a good understanding of the market and competitors.
- Understanding and acting upon customer needs to maintain company reputation.
- Thrives on challenge, resilient and driven to achieve personal and organisational targets.
- Able to remain calm and controlled under pressure.
- Keeps up to date with new thinking including legislation, economic conditions and technology.
- Communicates and negotiates persuasively- capable of influencing other assertively, building rapport with customers.
- Embraces change and explores new ways of working to help the continuous growth of the sales operation.
- Encourages and supports people in the team, sharing knowledge and best practice.
- Able to build relationships across functions, internally and externally.
- Excellent communication skills.
Skills
- Customer facing sales
- Home buying process understanding
- Market and competitor analysis
- Customer needs assessment
- Resilience
- Negotiation
- Relationship building
- Communication
Location
- Twickenham Square
- Twickenham Green
Work Type
- Onsite
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive compensation package including commission and bonus.
Benefits
- Group Pension Scheme
- Life Insurance
- 25 Days holiday plus bank holidays
- Holiday trading scheme
- Long service days
- Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
About the Company
- London Square is a fast-growing developer focused on London, creating places that reflect the capital at its best – dynamic, diverse and full of life.
- Over the past two years, they have brought more than £2bn of capital into London living.
- They are part of Aldar, the UAE’s leading real estate developer, investor, and manager.
- Together, they are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.
Equal Opportunity
- London Square are proud to be an equal opportunities employer.
- We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.