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About the Role
As National Account Manager – Boots Mass Beauty, you will lead Coty's commercial strategy across one of the UK's most influential beauty retailers, representing a market-leading portfolio. You will drive growth, maximise distribution and visibility, and deliver best-in-class in-store and online execution across Boots' extensive retail and digital network. This role combines strategic account management with commercial execution, requiring strong collaboration across Marketing, Category Management, Supply Chain and Finance to deliver best-in-class results.
Responsibilities
- Own and elevate the strategic partnership with Boots.
- Lead joint business planning, aligning Coty's commercial ambitions with Boots' category, shopper and growth priorities.
- Develop activation plans across stores, Boots.com and retail media platforms to maximise visibility, engagement and conversion.
- Collaborate cross-functionally to deliver consistent execution across supply, merchandising, marketing and promotional activity.
- Drive successful innovation launches, distribution expansion and category growth opportunities across the portfolio.
- Lead negotiations on listings, pricing, promotions, space and commercial agreements to drive sales, profit and market share growth.
- Optimise promotional strategies to balance revenue delivery, profitability and return on investment.
- Leverage customer, shopper and category insights to identify opportunities and unlock incremental growth.
- Track performance rigorously and translate insights into actionable recommendations to improve sell-out and category performance.
- Act as the voice of Boots internally, ensuring strong alignment and focus behind key business priorities.
- Own full P&L responsibility for Boots, delivering against sales, profit and market share targets.
- Manage accurate forecasting aligned to promotional plans, seasonal opportunities and business objectives.
- Optimise customer investment strategy to maximise ROI and deliver strong commercial returns.
- Ensure excellence in execution across availability, supply chain, merchandising and online activation.
- Drive strong financial discipline including budgeting, accruals, forecasting accuracy and receivables management.
Requirements
- Proven experience as a National Account Manager or Key Account Manager within FMCG or consumer goods.
- Experience managing Boots or another major UK health & beauty, grocery or omnichannel retail customer.
- Strong understanding of beauty, personal care or consumer goods retail environments.
- Advanced negotiation and relationship-building skills with senior stakeholders.
- Strong commercial acumen with P&L ownership experience.
- Highly analytical with strong forecasting and planning capabilities.
- Experience working cross-functionally in a matrix organisation.
- Excellent communication and presentation skills.
Skills
- Commercial strategy
- Growth maximization
- Distribution and visibility
- In-store and online execution
- Strategic account management
- Commercial execution
- Cross-functional collaboration
- Business planning
- Activation planning
- Retail media platforms
- Supply chain management
- Merchandising
- Marketing
- Promotional activity
- Innovation launches
- Negotiation
- Pricing strategies
- Commercial agreements
- Promotional optimization
- Return on investment analysis
- Customer insights
- Shopper insights
- Category insights
- Performance tracking
- Actionable recommendations
- P&L management
- Forecasting
- Budgeting
- Accruals management
- Receivables management
- Analytical skills
- Planning capabilities
- Communication skills
- Presentation skills
Location
- SW19 - Wimbledon
Work Type
- Hybrid
- 2 to 3 days per week in the office
- Up to 50% remote
Experience Level
- National Account Manager
- Key Account Manager
Benefits
- Competitive benefits package
- Private medical insurance with fast access to specialist and mental health support
- 8% pension fully contributed by Coty
- Life assurance
- Income protection
- Flexible hybrid working
- Generous family-friendly policies
- Enhanced parental leave
- Birthday leave
- Volunteering days
- Sabbatical options
- Employee discounts
- Salary sacrifice schemes
About the Company
- Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day.
- Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic selves.