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About the Role
Drives technical vision and ensures accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, PoC engagements, and technical consultations. Collaborates with cross-functional teams to understand and address customer needs, enhancing satisfaction and accelerating growth. Mentors and upskills team members, maintains technical excellence, and acts as the key technical liaison for the Singapore market.
Responsibilities
- Manages and develops pre-sales technical team
- Creates technical support strategies
- Sets team KPIs and objectives
- Aligns technical support with business goals
- Develops department budget and resources
- Collaborates with regional teams on complex or hyper-scale projects
- Oversees all technical support activities
- Establishes technical processes and methodologies
- Reviews and approves complex technical solutions
- Manages escalations and critical issues
- Works with sales leadership on strategic opportunities
- Develops technical partnerships
- Represents company at high-level industry events
- Influences product roadmap and strategy
- Drives consultant and customer technical engagement activity with Consultants BDM
- Recruits and builds technical team
- Creates training and development programs
- Manages performance and career development
- Promotes knowledge sharing and best practices
Requirements
- Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or a related field)
- 8–12 years of relevant industry experience with a strong technical background in power and thermal solutions
- Proficient in MS Office (Excel, Word) and AutoCAD
- Demonstrated skills in strategic planning and execution
- Strong business and financial acumen
- Excellent executive-level presentation and communication abilities
- Proven leadership and team management experience
- Solid knowledge of electrical/mechanical systems and data center infrastructure
- Familiar with critical power systems and industry standards
- Highly disciplined, diligent, honest, and committed to service excellence
- Self-driven, proactive, and able to work independently under pressure
- Strong interpersonal, communication, and problem-solving skills
- Detail-oriented with the ability to manage multiple tasks efficiently
Skills
- Power and thermal solutions
- MS Office (Excel, Word)
- AutoCAD
- Strategic planning and execution
- Business and financial acumen
- Executive-level presentation
- Communication
- Leadership
- Team management
- Electrical/mechanical systems
- Data center infrastructure
- Critical power systems
- Industry standards
- Interpersonal skills
- Problem-solving
Location
- Singapore
Work Type
- Full-time
Experience Level
- 8-12 years
Education Level
- Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field)