Account Strategist, SBS Scaled, Google Customer Solutions (English, Japanese)
Google · JP
20 days agoImpress employers and recruiters.
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About the Role
Businesses of all sizes rely on Google's advertising solutions to grow. This role involves a passion for sales, knowledge of online media, and a commitment to customer success. You will act as an owner, drive innovation, and build trusted relationships with customers to achieve their goals. You will collaborate with sellers to shape the future of advertising and impact millions of companies and billions of users.
Responsibilities
- Manage a portfolio of Small/Medium Businesses (SMB) by understanding growth drivers, identifying opportunities, managing risks, and creating multi-quarter plans.
- Collaborate within the Sales team to align workflows, execute plans, ensure accountability to goals, and prioritize customer experience.
- Implement creative strategies to improve customer relationships, share performance-enhancing suggestions, and promote Google products.
- Identify customer stakeholders, including C-level and business owners, to support business objectives and digital marketing plans, and assess/solve customer needs.
- Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improve customer success.
Requirements
- Bachelor's degree or equivalent practical experience.
- Experience in advertising, consultative sales, business development, online media environment, or marketing.
- Fluent English and Japanese communication skills for engaging with local clients in Japan.
- Experience working and communicating with advertisers, agencies, or clients.
- Experience influencing C-level stakeholders.
- Experience in advertising sales, media account management, and achieving goals to drive client growth.
- Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.
- Knowledge of Google Ads and traditional/online marketing strategy and tactics.
- Ability to leverage data to uncover insights for proposals and impact analysis.
- Ability to strategically assess and solve client needs using business techniques, including questioning, objection handling, and engaged selling.
Skills
- Sales
- Online media
- Customer success
- Innovation
- Strategic thinking
- Relationship building
- Communication
- Data analysis
- Consultative selling
- Business development
- Marketing strategy
- Google Ads
Location
- Japan
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- Bachelor's degree
About the Company
- Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers focused on customer success for small- and medium-sized businesses (SMBs).
- The team offers opportunities to work with company owners and make a difference in their businesses by helping them grow.
- The team helps shape the future of innovation for customers, partners, and sellers.