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About the Role
The Warranty Clerk prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
Responsibilities
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
- Tracks warranty rates and submits once a year for warranty rate increase.
- Files and maintains all service records as required by warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Assists with cashier and telephone duties as needed.
- Assists with any clerical needs as directed by the operations manager or the controller.
Requirements
- Valid New York State Driver License.
Skills
- Organized and detailed oriented.
- Communication and interpersonal skills.
- Time-management and organizational abilities.
- Problem-solving and critical thinking abilities.
- Working knowledge of Dealership documents.
- Financial and accounting knowledge.
- Microsoft Office to include Word, Outlook, Excel, and CDK.
Work Type
- Occasional weekend and evening hours are required.
Education Level
- High School Diploma or General Educational Diploma (GED).
About the Company
- Work is performed in a dealership setting (lot, showroom, service department and offices).
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.