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About the Role

The Head of HR Operations is accountable for end-to-end workforce execution, consolidating recruitment, contracting, and employee lifecycle administration. This role ensures HR activities for UK/HQ staff are delivered consistently and meet organizational and regulatory requirements, while also driving efficient people services and process improvements.

Responsibilities

Build and maintain a high-quality, dependable HR operations service with clear service standards and accountability.
Ensure UK employee relations processes are supported by timely, accurate and well-managed operational handling.
Own the accurate and timely administration of all employee contracts, benefits and insurance arrangements.
Lead HR Operations through capability building, process discipline and service design.
Drive the continual development of HR operational services, systems and controls.
Establish and enforce clear HR decision-making authorities and approval thresholds.
Ensure contractual terms are accurate, authorised and aligned with HALO policies and procedures.
Ensure HR policies, contracts and processes comply with legal and regulatory requirements.
Develop and operate a risk-based HR assurance programme.
Own the HR systems roadmap, architecture and delivery.
Establish strong HR data governance, ensuring accuracy, integrity and usability of workforce data.
Deliver reliable HR reporting and metrics.
Manage and report on agreed SLAs and KPIs.
Own the operational delivery of reward processes, including salary reviews and benefits renewals.
Ensure consistency, fairness and compliance in reward administration.
Ensure sickness absence and sick pay are administered accurately, consistently and in line with policy.
Ensure talent acquisition (TA) processes, approvals and controls are consistently applied.
Oversee TA performance, external recruitment providers and associated risks.
Ensure TA data, approvals, suppliers and audit trails are robust.
Deliver all performance & talent processes, ensuring consistent and timely application.
Ensure organisational processes for talent identification, succession planning, appraisal, 360 feedback, learning and development are supported by appropriate systems.
Provide workforce reporting and insights on talent, performance, engagement and development.
Provide HR Programmes with clear policies, procedures, guidance and reliable data.
Support HR Programmes in applying organisational policies and processes.
Respond to issues and improvement needs raised through HR Programmes.
Work jointly with the Head of HR Programmes to maintain common standards, shared escalation routes and a joined-up approach to case handling.
Manage and develop the HR Operations team ensuring consistency of approach and standards.
Ensure HALO’s values and standards are reflected in all operational fixes.
Uphold HALO’s core values and standards, promoting its ethos and mission statement.
Ensure familiarity with and adherence to all HALO policies and procedures.

Requirements

Qualified CIPD
Strong expertise in HR operations, service design and process improvement.
Demonstrated experience building and stabilising HR operations in complex or growing organisations.
Solid understanding of employment law, employee relations, contracts and HR compliance.
Excellent data, systems and reporting capability.
Experience managing HR teams and setting/monitoring service standards.
Experience in implementing or optimising an HRIS platform
Leads operational excellence and continuous improvement in complex environments.
Actively surfaces operational issues, control weaknesses and service failures early, proposing corrective action.
Disciplined, methodical and delivery-focused.
Clear communicator with strong service ethos.
Resilient and credible in a challenging operational environment.
Experience working within a not-for-profit / global matrix organisation.
Experience of working within remote teams.

Skills

HR operations
Service design
Process improvement
Employment law
Employee relations
Contracts
HR compliance
Data management
Systems management
Reporting
Team management
Service standards
HRIS implementation/optimization

Location

London

Work Type

Hybrid
Full Time
Permanent

Experience Level

Dependent on experience

Education Level

Qualified CIPD

Salary/Compensations

£70k – £85k

Benefits

25 days’ annual leave plus 8 statutory holidays
Non-contributory life assurance
Private medical insurance
Pension contributions matched by HALO up to 5%
Emergency medical insurance while travelling overseas
Flexible working policy

About the Company

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff.
Most of our staff are local employees and include a growing number of women.
Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished.
We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.
HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

Equal Opportunity

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
The HALO Trust is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives.
The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.