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About the Role
As Product Manager, you’ll be a key member of the Product & Engineering team, driving the smooth delivery and ongoing optimisation of our platform and operational infrastructure. This role focuses on the "engine" of Paloma—the internal systems, booking platforms, third-party integrations, and automation orchestration that allow our clinical service to scale. You will work closely with our engineering team and our wider product, clinical, and operations teams to execute and deliver our product initiatives. You will be responsible for the health, rhythm, and output of your squad, leading agile ceremonies and ensuring that technical execution aligns perfectly with our operational needs. You will be instrumental in maintaining high standards of product delivery, fostering clear communication, and driving continuous improvement in our development processes. You will have many growth opportunities, up to a senior manager role and beyond, as we scale.
Responsibilities
- Work closely with clinical and operations teams to translate complex service requirements into scalable technical solutions.
- Write detailed user stories, acceptance criteria, and Product Requirement Documents (PRDs) for new features and system improvements.
- Conduct detailed discoveries with high-quality outputs.
- Analyse product performance metrics and gather user feedback for continuous improvement.
- Run the day-to-day operations of a Product & Engineering squad, leading all agile ceremonies (stand-ups, sprint planning, backlog grooming, and retrospectives).
- Utilise data to inform decision-making, prioritisation, and the measurement of feature impact.
- Support quality assurance and user acceptance testing to ensure high-quality delivery.
- Manage release notes and internal training to ensure the wider team is empowered to use new platform features.
- Constantly look for patterns, inefficiencies, or bugs, and fix them before they become problems.
Requirements
- 2+ years in a Product Manager role in a high-growth, fast-paced, product-led organisation.
- Directly leading squads and running sprint ceremonies alongside engineering teams.
- Owning the product lifecycle from initial concept to launch, ongoing optimisation, and measuring outcomes.
- Data analysis, A/B testing, and iterative product development.
- Working within the healthcare/healthtech sector.
- Building or managing internal operational products (e.g., booking engines, CRM workflows, or resource management platforms).
- AI/ML product initiatives.
- Formal qualifications or training in Agile methodologies (e.g., Scrum Master, Product Owner certifications).
- Technical background (e.g., computer science degree, scripting, or systems ops experience)
- A passion for healthcare/healthtech and supporting the needs of our families.
- Strong understanding of user-centred design principles.
- Naturally data-driven, investigating issues methodically and not settling for surface-level fixes.
- Enjoy the "how it works" as much as the "what it does"—find satisfaction in building efficient, invisible systems.
- Exceptional attention to detail and a love for well-defined processes.
- Highly efficient and organised, with a proactive approach to managing tasks and information.
- Strong collaborative skills, with the ability to work effectively across diverse teams.
- Excellent communication skills, capable of articulating technical and non-technical information clearly and concisely to various audiences.
- A pragmatic and realistic approach to planning, execution, and delivering results.
- Enthusiastic and motivated, ready to jump into any task.
- Want to be part of an always-learning environment that embraces software and AI tools, and help us go further and faster with a positive and collaborative attitude.
Skills
- Product Management
- Agile Methodologies
- Data Analysis
- A/B Testing
- Iterative Product Development
- User-Centred Design
- Collaboration
- Communication
- Problem-Solving
- Process Improvement
- AI/ML
Location
- Hybrid working
- London office
- Remote
Work Type
- Full Time
- Hybrid
Experience Level
- 2+ years
Education Level
- Computer science degree (desirable)
- Scrum Master certification (desirable)
- Product Owner certification (desirable)
Salary/Compensations
- £67,000 per year
Benefits
- 5% employer pension contribution
- Equity compensation through Share Options in Paloma Health
- Private Medical Insurance
- Employee Assistance Programme
- Home Office Equipment Allowance
- 37 days of annual leave (28 standard days, plus eight bank holidays, plus birthday off)
- Option to buy an additional 5 days per year
- 2 days per year of special leave
- Premium performance company laptop
- NHS discounts, including the Blue Light Card
About the Company
- Paloma's mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, helping every child achieve their potential.
- Paloma has reduced wait times to 3 months by taking a product-first approach to redesign the care pathway, building in-house product, engineering, and AI tools to support clinicians, and investing in expanding the clinician workforce.
- Paloma is loved by families (4.9/5 Trustpilot and Google ratings), CQC registered, clinically-led with over 80 clinicians, and backed by leading healthcare investors.
- Paloma is a community of passionate, mission-driven, and innovative team members who challenge the status quo.
- Paloma is hiring 100+ more roles over the next 12 months to address the estimated 500,000 children still waiting for an NHS autism or ADHD assessment.
Equal Opportunity
- Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.
- Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation.
- As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check.
- We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding.