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About the Role
In the Marketplace Design Team, we design intuitive, trustworthy experiences end to end for users in Japan. We partner closely with Product, Engineering, and Research to explore new problem spaces, define experience direction, and raise the bar for craft, consistency, and innovation across the marketplace. As our scope continues to widen, the team is growing with it, and we are now at the stage of expanding the design organization itself.
Responsibilities
- Lead end-to-end design hands-on in key areas, while holding overall accountability for experience quality across your scope
- Define the experience direction and design quality bar across the Marketplace, and continuously improve them by building out patterns and critique processes with the design system team
- Decide what to prioritize among ambiguous business and user problems, and steer the team toward a clear experience strategy
- Shape team composition and designer assignments, and take responsibility for overall team performance and health
- Lead designer hiring and design the onboarding experience, and support each member's growth and career development through feedback and performance reviews
- Partner closely with Product Managers, Engineering Managers, and UX Researchers to shape product direction and influence the roadmap
- Identify problems and opportunities beyond your immediate scope, and proactively propose new ideas, concepts, and improvements
Requirements
- 2+ years of design management experience.
- Strong design skills across UX, interaction, and visual design, with a sharp eye for detail and craft.
- Experience leading design in complex or ambiguous problem spaces, and shaping product direction through concept development and storytelling.
- Deep understanding of design systems, scalable patterns, and maintaining consistency across large-scale products.
- Experience raising the quality of a team's output through feedback and mentorship.
- 6+ years of professional experience in product design or UX design, owning end-to-end experiences.
- Design experience with marketplaces, e-commerce, or transactional products.
- Experience growing designers into high-impact roles aligned with their strengths and aspirations.
- Experience managing a design organization across multiple teams or product areas.
- A portfolio or website showing your past design work.
- Familiarity with user research methods and experience applying insights to design decisions.
- Professional experience in the Japanese market, or experience designing products for it.
- Comfort with experimentation, prototyping, and rapid iteration in high-uncertainty environments.
- Experience contributing to designer hiring, such as defining role requirements, designing interview processes, or employer branding.
- Uses AI tools in daily design work and has reshaped your own workflow around them, from exploration to prototyping.
- Experience using AI tools in daily design work and reshaping your own workflow around them, from exploration to prototyping.
Skills
- UX design
- Interaction design
- Visual design
- Design systems
- Scalable patterns
- User research methods
- AI tools
Location
- Roppongi
Work Type
- Full-time
- Full Flextime (no core time)
Experience Level
- 2+ years of design management experience
- 6+ years of professional experience in product design or UX design
Education Level
- Japanese: Proficient (CEFR B2) or above required
- English: Proficient (CEFR – C1)
About the Company
- Circulate all forms of value to unleash the potential in all people
- We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them.
- Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.
Equal Opportunity
- Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background.