Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Reservations Agent / リザベーションエージェント role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Reservations Agent / リザベーションエージェント posting at Marriott — free, in seconds.

About the Role

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Responsibilities

Process reservation requests, changes, and cancellations.
Identify guest reservation needs and determine appropriate room type.
Verify room type and rate availability.
Explain guarantee, special rate, and cancellation policies.
Accommodate and document special requests.
Answer questions about property facilities, services, and accommodations.
Utilize sales techniques to maximize revenue.
Input and access data in the reservation system.
Indicate special room reservation types with the correct code and rate.
Follow proper escalation procedures for guest concerns.
Adhere to company policies and procedures.
Maintain a clean and professional appearance.
Protect company assets and confidentiality.
Ensure guest and coworker privacy and security.
Welcome and acknowledge guests according to company standards.
Anticipate and address guest service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Communicate clearly and professionally.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships.
Support team goals.
Respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Perform physical tasks such as lifting objects up to 10 pounds.
Perform other reasonable job duties as requested.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
No specific licenses or certifications required.

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or G.E.D. equivalent

About the Company

EDITION Hotels combine visionary genius, world-class luxury service, and global reach to create a new hospitality experience.
The brand offers a balance of polish and personality, perfectionism and individualism, comfort and charisma.
EDITION targets sophisticated consumers who value quality, originality, design, and service excellence.
The company seeks outgoing, amazing people for an inspiring, challenging, and rewarding work environment.
Service comes from the heart, delivering a delightful and enchanting guest experience.
Joining EDITION means joining a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Equal Opportunity

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
Fosters an environment where unique backgrounds are valued and celebrated.
Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.