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About the Role
Monitor commissioned EV chargers remotely, identify potential issues early, and keep fleet availability high through proactive actions. Diagnose and resolve charger, communication, electrical, electronic, and control-system issues using remote support and on-site troubleshooting. Plan, coordinate, and support the commissioning of new EV charging systems. Integrate EV chargers into local grids, EMS controllers, OCPP backends, shared-meter setups, and other customer systems. Lead complex on-site fault resolution, replace malfunctioning components, and ensure compliance with electrical safety requirements. Document recurring quality issues and maintain accurate customer and issue data.
Responsibilities
- Monitor commissioned EV chargers remotely, identify potential issues early, and keep fleet availability high through proactive actions.
- Diagnose and resolve charger, communication, electrical, electronic, and control-system issues using remote support and on-site troubleshooting.
- Plan, coordinate, and support the commissioning of new EV charging systems alongside installers, electricians, platform technicians, and customers.
- Integrate EV chargers into local grids, EMS controllers, OCPP backends, shared-meter setups, and other customer systems for safe, seamless operation.
- Lead complex on-site fault resolution, replace malfunctioning components, and ensure all work complies with applicable electrical safety requirements.
- Document recurring quality issues and maintain accurate customer and issue data to support product, R&D, manufacturing, and service improvements.
Requirements
- Hands-on experience in an electro-technical field.
- Strong practical troubleshooting skills.
- Understanding of TCP/IP network systems.
- Comfortable using command-line tools to investigate network-related issues.
- Ability to read and interpret electrical single-line diagrams to diagnose system performance and faults.
- Confident using Microsoft Excel and/or statistical analysis software.
- Clear and patient communication with technical and non-technical customers.
- Based in Germany.
- Valid authorization to work in Germany.
Skills
- Troubleshooting
- Green technology enthusiasm
- TCP/IP network systems
- Command-line tools
- OCPP
- Modbus TCP
- Electrical single-line diagrams
- Microsoft Excel
- Statistical analysis software
- Linux knowledge (advantageous)
- English (B2 level or above)
- German (B2 level - advantageous)
Location
- Germany
Work Type
- Field Service
- Up to 60% travel
Experience Level
- Hands-on experience in an electro-technical field
Benefits
- Meaningful responsibility
- Close collaboration with international technical experts
- Real development potential
- Opportunity to help build and potentially lead a local EV engineering team
About the Company
- Green tech company with young creative minds.
- Fighting every day to make the mission 'Clean Power for All' happen.
- 870+GW of clean power presently installed worldwide.
- Founded in 1997 by University Professor Cao Renxian.
- Leader in the research and development of solar inverters with the largest dedicated R&D team in the industry.
- Broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications.
- Internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.