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About the Role
This is a pivotal role for experienced leaders within Sephora's Macquarie Centre store, offering exceptional opportunity for boutique managers to transition into large format stores within a global business. You will lead teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence.
Responsibilities
- Embody Sephora’s DNA of delivering a curated, innovative prestige beauty experience, serving as a role model and mentor to the team.
- Drive a high-performance selling culture to exceed KPIs and consistently elevate team capabilities through targeted coaching and development.
- Utilize and interpret reporting data to inform operational decisions, collaborating closely with the Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors.
- Facilitate open and constructive communication within your team, providing impactful feedback, and maintaining consistent dialogue with the wider management team.
- Serve as the Client Experience Lead (CEL), confidently overseeing client and team matters within a fast-paced environment and making critical store decisions.
- Gain exposure across all categories including beauty, skincare, haircare, and wellness.
- Be comprehensively involved in sales management and back-of-house operations.
Requirements
- Possess extensive retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
- Proficient in using the Microsoft Office Suite for data interpretation and daily reporting.
- Be a hands-on leader, passionate about being on the sales floor to motivate, coach, and empower their team members to achieve excellence.
- Demonstrate a deep passion for delivering exceptional client service and creating an unparalleled experiential retail environment that embodies the Sephora brand.
- Be committed to fostering a strong and positive culture where every team member is valued, recognized, and enabled to succeed through continuous feedback, career development, coaching, learning, and recognition.
- Have a proven track record of exceeding sales targets and KPIs, driven by a results-oriented mindset.
- Available to work a rotating roster that supports store needs, including key trading times such as late nights, weekends, and public holidays.
Skills
- Leadership
- Strategic Vision
- Retail Management
- Sales Forecasting
- People Management
- Training
- Stock Control
- Visual Merchandising
- Microsoft Office Suite
- Client Service
- Coaching
- Feedback
- Communication
Location
- Macquarie Centre store
Work Type
- Full-Time
Experience Level
- Senior
- Management
Salary/Compensations
- $33.37/hr + Super + Commission + Weekend & Public Holiday loading
Benefits
- Gifted products throughout the year
- Store discounts of up to 45%
- Paid Parental Leave
- Birthday Leave
- Personal Leave for Full-Time & Part-Time employees
- Health and Well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Significant opportunities for personal development and career progression within ANZ
- Structured succession planning
- Access to diverse opportunities across our global group of high-end luxury brands within LVMH
- A unique and advanced online learning platform
- A fun social calendar
About the Company
- At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.
- It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.
- Together, we belong to something beautiful.
- Sephora is a leading global beauty retailer.
- Sephora is part of the LVMH community.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.