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About the Role
This role owns customer relationships, technical discovery, launch management, and ongoing account success for enterprise clients in the ANZ region. You will be responsible for carrying two to three enterprise accounts, managing them from the sales cycle through go-live and multi-year account work, ensuring adoption, performance, and renewal.
Responsibilities
- Own the technical and operational depth in enterprise sales cycles for your accounts.
- Run discovery with the customer's engineering and operations teams.
- Define the integration approach, configure demonstrations and pilots.
- Resolve questions on architecture, data, and scale before contract.
- Own implementations for your accounts: requirements, configuration, integration, cutover, operator training, go-live, and stabilization.
- Coordinate customer stakeholders and Nash's central engineering and specialist teams.
- Remain accountable for delivery performance until the operation runs without intervention.
- Build durable relationships across your accounts, from operators to executives.
- Run the operating rhythm: business reviews, success plans, escalation paths.
- Track adoption, delivery performance, and platform health.
- Identify underused features, underperforming areas, and future workstreams.
- Represent your customers inside Nash.
- Identify recurring gaps and regional patterns in customer needs.
- Translate account knowledge into specific, prioritized product requests.
Requirements
- 5+ years in customer success, solutions consulting, implementation, or product roles in SaaS or logistics.
- Managed large, complex customer relationships with commercial outcomes attached (renewals, renegotiations, expansions, or major implementations).
- Technically capable of running the design half of the role.
- Able to lead discovery with an engineering team.
- Able to define an integration approach.
- Able to write basic SQL.
- Able to troubleshoot a configuration issue before escalating.
- Comfortable in the technical detail.
- Understand delivery operations, including factors affecting completion rate, cost per order, and ETA accuracy.
- Communicate quickly, clearly, and concisely.
- Comfortable with both engineering teams and C-suite executives.
- Handle ambiguity well.
- This role is not for Customer Success Managers whose job has been solely renewals and quarterly reviews with a separate technical team handling design and implementation.
Skills
- Technical discovery
- Technical design
- Solutions consulting
- Implementation management
- Account management
- Customer relationship building
- SaaS
- Logistics
- SQL
- Technical troubleshooting
- Communication
- Problem-solving
Location
- Sydney
- Australia
- New Zealand
Work Type
- Hybrid
- Onsite (travel to customer sites)
Experience Level
- 5+ years
Benefits
- Early-stage, well-funded startup
- Direct impact on company growth
- Career growth opportunities
- Quarterly broader team on-sites
- Competitive compensation
- Opportunity for equity
- Flexible paid time off
- Health insurance
- Dental insurance
- Vision insurance
About the Company
- Nash is last-mile delivery infrastructure helping retailers and commerce companies orchestrate, optimize, and manage their delivery operations.
- Founded in San Francisco in 2021, backed by Andreessen Horowitz and Y Combinator.
- Works with enterprise customers across North America, Europe, APAC, and the Middle East.
- The platform connects carriers, optimizes routes, manages fleets, and provides visibility and control for delivery operations at scale.
- Nash designs and configures systems around customer operations, with dedicated engineering and product support.
- Nash's platform powers modern logistics, unifying decisioning, execution, and capacity.
- It uses real-time, AI-native intelligence to determine actions and dynamically orchestrates capacity from various sources.
- Powers delivery and logistics for brands like Walmart, Urban Outfitters, 7-Eleven, and Woolworths, and platforms like Shopify and Toast.
- Founded by Mahmoud Ghulman and Aziz Alghunaim.
- Headquartered in San Francisco.