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About the Role
Provide and ensure a high level of customer service by developing and maintaining strong relationships with customers' front-line personnel. Prepare, analyze, and submit documentation in accordance with all applicable laws and regulations. Anticipate, identify, and resolve problems that could delay freight release or movement. Maintain relationships with service providers to ensure customer service requirements are exceeded. Resolve banking and letter of credit issues, advise customers on payment terms, and ensure accurate invoicing and vendor payments. Complete accurate data input, develop rates, and provide quotes for freight movement. Complete import/export documentation, engage with clients on various issues, dispatch carriers, and perform track and trace functions. Coordinate oversized and out-of-gauge shipments, handle Hazmat shipments, and perform other related duties as assigned.
Responsibilities
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
- Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
- Resolve banking and letter of credit problems.
- Advise customers on payment terms.
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
- Complete accurate data input or corrections into computer files.
- Develop rates and/or provide quotes for the movement of freight.
- Complete import/export documentation in accordance with international trade regulations.
- Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
- Dispatch carriers to pick up at company locations and customer related distribution centers.
- Track and trace functions, including entry of all milestones and exceptions.
- Work all iServe cases.
- Coordinate oversized and out of gauge shipments.
- Handle Hazmat shipment.
- Perform all other related duties as assigned.
Requirements
- High school diploma.
- Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.
- Proficient computer skills.
- Strong customer service, organizational, and communication (written/oral) skills.
- Familiarity with handling hazardous materials.
Skills
- Knowledge of freight forwarding or logistic required.
- Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
- Banking requirements for international trade.
- Regulations regarding dangerous goods shipping & foreign regulations.
- Knowledge of regulations for import/export related to DOT.
- Basic math skills for conversions to metric and currency evaluations.
Location
- Mississauga, Ontario, Canada
Work Type
- Employee
- Full-time
Experience Level
- 1 year of experience
Education Level
- High school diploma
Salary/Compensations
- $43,338.00 - $67,715.00 CAD Annual
About the Company
- Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
- Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.
Equal Opportunity
- FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.