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About the Role
Provide end-to-end claims advisory and advocacy support to clients and brokers in the Faith & Education sector, focusing on professional standards and safeguarding-related claims, including sensitive abuse matters. Manage a portfolio of claims, coordinate stakeholders, and identify opportunities for business growth while operating with discretion, empathy, and trauma-informed practice.
Responsibilities
- Manage professional standards / safeguarding claims in line with Marsh processes, client service agreements, and insurer requirements.
- Escalate claims to senior colleagues and specialist areas as appropriate.
- Provide trauma-informed claims support with sensitivity and professionalism, recognizing confidentiality and potential for vulnerable stakeholders.
- Maintain strong working relationships with clients, insurers, legal advisers, investigators, and other external stakeholders.
- Accurately record incident and claim information in Clearsight and other required systems.
- Prepare routine correspondence using Marsh templates and agreed client wording protocols.
- Drive claims strategy and progress outcomes by assisting with liability and quantum considerations.
- Coordinate document collection and support settlement pathways.
- Manage insurer responses and dispute resolution.
- Advocate for clients by helping prepare commercial and technical responses to insurer coverage positions and liability decisions.
- Respond to denials or restrictions of indemnity.
- Support new and expanded business opportunities by contributing claims insights and de-identified trend data for tenders, renewals, and proposals.
- Participate in client and prospect meetings to support claims reviews, triage processes, and safeguarding risk conversations.
- Refer broader opportunities to senior colleagues as appropriate.
Requirements
- High attention to detail and accuracy, particularly when working with sensitive information, strict confidentiality requirements, and competing deadlines.
- Well-developed organisational skills, with the ability to prioritise a varied portfolio, meet deadlines, and maintain high-quality file notes and documentation.
- Professional judgement and discretion when handling sensitive abuse matters.
- Ability to work within established governance, safeguarding, and reporting frameworks.
- Appropriate approval to work in Australia.
- Willingness to complete a Criminal & Bankruptcy check prior to commencing employment.
Skills
- Claims management/advisory
- Professional indemnity
- Liability
- Accident & Health
- Working with vulnerable people
- Safeguarding issues
- High reputational sensitivity
- Client-focused approach
- Calm and empathetic approach
- Building trusted long-term relationships
- Collaborative work in a team environment
- Independent task management
- Appropriate escalation and stakeholder engagement
- Strong written communication skills
- Drafting clear, respectful, and technically sound insurer correspondence and client updates
Location
- Sydney
Work Type
- Hybrid
- Full-time
Experience Level
- Basic to moderately complex claims management
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Inclusive culture
- Meaningful impact for colleagues, clients, and communities
- Broad range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- Marsh has annual revenue of over $27 billion and more than 95,000 colleagues.
- Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.