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About the Role

Join ASX, a leading global securities exchange and trusted market operator, as a Customer Floor & Catering Services Coordinator. You will be responsible for coordinating bookings for customer floor and event spaces, assisting with serving, coffee preparation, and catering orders, while supporting the Manager – Customer Floor & Catering Services.

Responsibilities

Provide reception and concierge services.
Coordinate all customer meeting rooms and event area booking requests.
Respond to emails, messages, and phone calls promptly.
Advise users on meeting room availability and suitability.
Greet guests politely, friendly, and professionally.
Assist with organizing catering requests and dietary requirements.
Liaise with hosts regarding room set ups to ensure readiness for meetings, functions, and events.
Maintain a high standard of presentation in meeting rooms.
Identify and appropriately mark executive and board member meetings for refreshments.
Monitor rooms with wait staff to ensure readiness for each meeting.
Liaise with wait staff on meeting room requirements.
Coordinate timely setting and resetting of event spaces and customer meeting rooms.
Coordinate delivery operations and resolve issues at the loading dock.
Maintain a daily statistics spreadsheet on room usage.
Act as the first point of contact for room issues, providing timely response and resolution.
Prepare and serve hot and cold beverages.
Provide coverage for the Manager – Customer Floor & Catering Services during their leave.
Develop working relationships with Event Managers and executive support staff to coordinate booking requests.
Assist with housekeeping and setting of meeting rooms.
Ensure the reception area is kept clean and organized.
Maintain stock and order consumables for the customer floor.
Process invoices and credit card transactions promptly.
Assist with other facility or service-related duties as directed.

Requirements

5+ years of experience in a corporate event and/or catering role.
Reception experience, including switchboard operation and meeting room management.
Previous experience supervising small events.
Barista experience.
Valid Responsible Service of Alcohol.
Valid Food Handling Certificate.
Silver service experience.
Experience working as part of a small team.
Willingness to "get your hands dirty".
Proven ability to deliver a high standard of customer service.
Demonstrated common sense and initiative.
Strong problem-solving skills.
Displayed organizational skills.
Strong attention to detail.
Moderate knowledge of MS Office programs, including Outlook.
Ability to work with all levels of management.
Knowledge of Work Health and Safety responsibilities in a corporate catering environment.
Excellent written and communication skills.
Ability to work independently.
2 to 3 years previous reception experience in a 5-star hotel (nice to have).
Demonstrated ability to work with and serve all levels of management (nice to have).
Current first aid certificate (nice to have).
Effective interpersonal skills to communicate across diverse groups (nice to have).
Legally authorized to work in Australia on a permanent basis without restrictions.

Skills

Customer Service
Event Coordination
Catering Coordination
Reception
Concierge Services
Meeting Room Management
Switchboard Operation
Barista Skills
Silver Service
MS Office (Outlook)
Work Health and Safety
Communication Skills
Problem Solving
Organizational Skills
Attention to Detail
Interpersonal Skills

Location

Sydney

Work Type

Hybrid
Full-time
Part-time

Experience Level

5+ years experience

About the Company

ASX powers Australia's financial markets, enabling a stronger economic future by providing a fair and dynamic marketplace.
ASX is a leading global securities exchange with a strong brand, known as a trusted market operator and an exciting data hub.
The ASX team comprises talented individuals from diverse disciplines, running critical market infrastructure with a significant technology employment base.
ASX fosters a workplace where diversity is celebrated and inclusion is integral to the culture.
Employee-led networks champion LGBTIQ+ inclusion, gender equality, accessibility, wellbeing, and cultural events.
ASX is an AWEI Bronze employer and a member of the Champions of Change Coalition for gender equality.
The National Facilities team manages facilities-related queries, requirements, and projects across all ASX sites.

Equal Opportunity

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values.
We encourage you to apply even if you don’t meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
Our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
We support flexible working and offer hybrid working options.
We encourage you to apply if you are interested in part-time or other flexible working arrangements.
We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.