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About the Role
As Assistant Front Office Manager, you'll be at the heart of guest experience, leading by example, supporting and developing the team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas and a hands-on approach while helping to create a positive team culture. You'll also play an important role in delivering exceptional service and ensuring every guest interaction reflects our brand standards.
Responsibilities
- Lead by example, support and develop the team.
- Ensure the smooth day-to-day operation of the Front Office.
- Deliver exceptional service and ensure every guest interaction reflects brand standards.
- Support team training, development, rostering and day-to-day operations.
Requirements
- Previous experience as a hotel Duty Manager.
- A go-get-it attitude, with the confidence and initiative to take ownership and make things happen.
- A bold and curious mindset, bringing fresh ideas and looking for opportunities to improve the guest and team experience.
- A genuine passion for hospitality, with the ability to lead by example and inspire a high-performing team.
- Strong guest service and communication skills, with a focus on creating memorable guest experiences.
- Excellent organisational and problem-solving skills, with the ability to remain calm and solutions-focused in a fast-paced environment.
- Experience with Opera Cloud or a similar Property Management System is highly desirable.
- Flexibility to work a rotating 38-hour roster, including mornings, evenings, weekends and public holidays.
- Valid Australian working rights.
- Full and valid Australian working rights.
Skills
- Guest service
- Communication
- Organisational skills
- Problem-solving skills
Location
- Sydney CBD
Work Type
- Permanent
- Full-Time
Experience Level
- Experienced Duty Manager
Benefits
- Work Your Way
- Learn Your Way
- Benefits Your Way
- Opportunity to make a difference to the hotel operation
- Work alongside passionate industry professionals
- Mentorship by experienced Accor Hospitality professionals
About the Company
- At Accor, we believe that hospitality is a work of heart.
- We foster a diverse and inclusive workplace that values the contribution of each and every member of our team.
- We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
- With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
- Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.