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About the Role
As an Assistant Manager in Front Office, you will provide operational leadership throughout your shift, supporting every department to deliver an exceptional guest journey. You will help create a safe and compliant workplace while ensuring our teams are supported to perform at their best, focusing on connection, communication, and seamless operations.
Responsibilities
- Oversee and support the daily operations of the Front Office
- Consistently offer professional, friendly, and engaging service
- Assist guests regarding hotel facilities in an informative and helpful way
- Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences
- Pro-actively support achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program
- Assist in resolving guest complaints, issues, or requests in a timely and effective manner
- Maintain Sofitel service standards through audits and daily coaching
- Conduct performance evaluations and provide coaching to team members
- Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times
- Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation
- Provide training to new front desk staff members and ensure ongoing development of team members
- Keep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvements
- Ensure the public areas are presentable at all times
- Ensure compliance with hotel policies and procedures, including safety and security regulations
- Other duties as assigned
Requirements
- Demonstrated luxury hospitality experience
- Ability to communicate effectively across all levels – from frontline to senior leadership
- Ability to lead hotel operations with calm confidence
- Skilled in Opera Cloud, Microsoft Office and reporting procedures
- Strong written and verbal communication
- Current New South Wales RSA and First Aid certification
- Full availability over a 24/7 rotating roster
- Full, unrestricted Australian working rights
Skills
- Opera Cloud
- Microsoft Office
- Reporting procedures
- Upsell program
- Guest loyalty program enrollment
- NOR1 experience (highly regarded)
Location
- Sydney
Work Type
- Full-Time
- Permanent
Benefits
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
About the Company
- Sofitel Sydney Wentworth is Sydney’s iconic first international 5-star hotel, offering an unforgettable luxury escape with a blend of French Zest and Sofitel luxury.
- Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.
- We offer a blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.