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About the Role
This role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage. You will complete required vehicle inspections promptly and accurately, including imaging and uploading results. You will interact professionally with dealers and consumers as the face of ADESA.
Responsibilities
- Communicate in a professional manner with customer (dealer or consumer)
- Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
- Ensure internal and external customers receive prompt, efficient and courteous attention
- Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
- Complete inspection of vehicles and ensure adherence to the defined program for the customer
- Capture data accurately on a mobile device, work comfortably with software and technology
- Deliver results in a timely manner
- Maintain productivity levels as set forth by management
- Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management
- Collaborate with Manager and sales team members on customer needs with insights to improve services provided
- Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
- Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived
- Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
- Complete road test if required by contract or inspection type
- Keep current on technology updates, new releases and product development
- Understand the functionality and ability to use tools such as paint meters, OBD scanner etc.
- Develop and maintain knowledge and expertise in areas of competitor products
- Perform any other duties assigned by the designated manager
Requirements
- Must be 18 years of age
- Must have a valid driver’s license that meets the requirements
- Able to safely drive a variety of make/model/sizes of vehicles
- Proficiency with computer systems and applications
- Ability to enter data on a hand held device
- Ability to work in a fast-paced environment
- To be able to do your job at ADESA, you must be able to read, write, speak, and understand English
- Hiring is contingent on passing a complete background check
- This role is not eligible for visa sponsorship
Skills
- Critical Thinking / Problem Solving
- Team player who can collaborate well with multiple departments, customers and vendors
- Strong customer service skills
- High degree of safety focus
- Proven ability to multitask while maintaining attention to detail
- Excellent verbal and written communication skills
Location
- US
Work Type
- Full-time
Experience Level
- 1 year automotive experience preferred
Education Level
- High School diploma or GED preferred
Benefits
- Competitive Pay
- Quality Benefits
- Holiday and Paid Time Off
- Education and Equipment Reimbursement Programs
- Matching 401(k)
- Career Path Opportunities
About the Company
- ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US.
- Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers.
- Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
- We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you.
- Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
- We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Equal Opportunity
- ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.