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About the Role
As a Lead AI Agent Architect, you will transform customer service using AI-powered agents. This customer-facing role involves leading the design and implementation of AI Agent solutions to help enterprise customers and partners deliver efficient, scalable, and intelligent customer experiences. You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into production-ready AI workflows from design to optimization.
Responsibilities
- Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures
- Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
- Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback
- Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
- Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)
- Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
- Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability
- Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases
- Translate ambiguous business needs into structured solutions while challenging unrealistic requirements when needed
- Document best practices and contribute to building scalable knowledge and enablement assets across the team
Requirements
- 6+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
- Hands-on experience in conversation design and AI agent development
- Comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
- Strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions
- Experience working with APIs, system integrations, and enterprise architectures
- Strong project and stakeholder management skills, with a focus on execution and delivery
- High level of attention to detail, especially when designing and refining conversational flows
Skills
- Conversational AI
- LLMs
- AI-driven applications
- Conversation design
- AI agent development
- Prompt engineering
- Prompting techniques (e.g., chain-of-thought, few-shot)
- Model behavior optimization
- APIs
- System integrations
- Enterprise architectures
- Project management
- Stakeholder management
- A/B testing
- Performance optimization of AI systems
- Contact center technologies
- CX platforms
- Automation tools
- Enterprise software
- Large-scale system implementations
Experience Level
- 6+ years
Salary/Compensations
- $196,000—$223,000 USD OTE
Benefits
- Equity package
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience where customer support is meaningful exchanges.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploy Parloa at scale.
- We are at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
- We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
- We are here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
- At Parloa, ownership means being accountable for outcomes, not just tasks.
- We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- We have kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.