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About the Role
As a Front Desk All Rounder, you will be a gracious host at the heart of the guest experience, delivering seamless, personalised service with elegance, precision, and genuine warmth. You will curate seamless arrival and departure experiences, greeting each guest with grace, professionalism, and refined attention to detail. You will manage guest accounts and cashiering functions, ensuring all transactions are accurate, balanced, and thoughtfully resolved. You will maintain detailed guest profiles while anticipating VIP arrivals, special requests, and group movements with ease. You will ensure smooth daily operations and a consistently elevated guest experience.
Responsibilities
- Deliver seamless, personalised service with elegance, precision, and genuine warmth.
- Curate seamless arrival and departure experiences.
- Greet each guest with grace, professionalism, and refined attention to detail.
- Manage guest accounts and cashiering functions.
- Ensure all transactions are accurate, balanced, and thoughtfully resolved.
- Maintain detailed guest profiles.
- Anticipate VIP arrivals, special requests, and group movements with ease.
- Ensure smooth daily operations and a consistently elevated guest experience.
Requirements
- Polished presence and a genuine “can-do” attitude.
- Anticipate guest needs.
- Uphold our Passion for Excellence.
- Bring Sofitel to life through elegant service and meticulous presentation.
- Create memorable moments that leave a lasting impression.
- Confidence with the Opera Front Desk system.
- Clear, poised communication.
- Professional telephone interactions.
- Effective coordination with colleagues.
Skills
- Opera Front Desk system
Location
- Sydney Darling Harbour
Work Type
- Permanent
- Part-Time
Benefits
- Privileged access to an international portfolio of luxury accommodation.
- Exceptional dining.
- Curated lifestyle experiences.
- Preferred-rate artisan coffee.
- Thoughtfully designed Ambassador dining menu.
About the Company
- Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture.
- As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
- We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.
- Your growth is equally important to us.
- Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
- We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.