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About the Role
We are seeking an experienced Delivery Manager to oversee the complete delivery of a client migration and platform upgrade program. This role involves embedding within the client’s team in Sydney, managing the migration process from kickoff to production cutover, and serving as the main client contact. The position requires a blend of technical delivery, quality control, and client relationship management, with a strong emphasis on client-facing communication, technical understanding, and managing delivery under pressure.
Responsibilities
- Own client migrations from kickoff through go-live and post-launch stabilization, managing stages including environment cloning, platform upgrade, validation & certification, and cutover.
- Ensure all entry and exit criteria are met at each stage of the migration process.
- Effectively manage multiple concurrent implementations or client accounts, balancing competing priorities without sacrificing quality.
- Oversee validation and certification prior to cutover, ensuring no client proceeds to production on an uncertified environment.
- Coordinate with QA and Engineering to confirm functional parity, data integrity, unchanged system behavior, and capture traceable certification evidence.
- Allocate and manage clients across migration waves based on complexity, transaction volume, integration footprint, and business criticality.
- Align execution with QA certification capacity and ensure controlled batch progression.
- Plan and coordinate production cutovers, including scheduling, readiness checks, communication, and rollback planning.
- Ensure smooth backend system transition with minimal client impact, completion of post-cutover validation, and confirmed system stability.
- Triage and resolve issues arising during or after cutover without delaying the wider program.
- Manage client-specific configuration and integration considerations such as URL masking, IP whitelisting, webhooks, API usage, and third-party integrations.
- Proactively coordinate and communicate with client technical and business contacts regarding configuration and integration needs.
- Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently.
- Build trust with client stakeholders through direct, solutions-oriented communication, translating technical issues into business terms and vice versa.
- Manage scope changes and client requests, balancing expectations with delivery commitments.
- Identify, escalate, and mitigate delivery risks and issues, including certification gaps, data inconsistencies, cutover problems, and client configuration gaps.
- Serve as the direct point of contact for client escalations, escalating early and transparently while maintaining delivery momentum.
Requirements
- Proven Delivery Manager experience in enterprise SaaS or platform environments, including migration or upgrade programs.
- Strong experience in client-facing delivery and production cutovers.
- Track record of running live implementations, onboarding, or system cutovers where customer continuity was critical.
- Ability to manage multiple clients concurrently across structured waves and batches, under defined entry and exit criteria.
- Strong stakeholder management and risk/issue management skills.
- Ability to work independently in a fast-paced, execution-focused environment.
- Excellent English communication skills, both written and verbal.
- Sydney-based, available to work on-site/hybrid as required by the client.
- Sufficient technical fluency to engage credibly with engineering teams and assess technical issues.
- Working understanding of data migration, system integrations, connectivity, and third-party APIs in an enterprise context.
Skills
- Delivery Management
- Client Relationship Management
- Technical Fluency
- Stakeholder Management
- Risk Management
- Issue Management
- Communication (Written and Verbal)
- Data Migration
- System Integrations
- Third-Party APIs
Location
- Sydney
Work Type
- Short-term contract (3-4 months)
- On-site/Hybrid
Experience Level
- Experienced
About the Company
- KMS Technology is a strategic engineering company that helps businesses transform innovative ideas into impactful solutions efficiently.
- Founded in 2009, KMS Technology has expanded into a global organization with offices in the US, Vietnam, Mexico, and Poland.
- KMS is recognized globally for the high quality of its engineering and consulting services.
- The company possesses deep expertise in product development, quality assurance, Data & AI-native engineering, and delivery excellence.
- KMS Technology's mission is to empower clients to build the future by accelerating innovation, creating exceptional solutions, and generating tangible real-world impact.
- KMS believes in fostering sustainable growth through the success of its clients and employees, and by making meaningful contributions to its communities.
- Website: https://kms-technology.com
- LinkedIn: https://www.linkedin.com/company/kms-technology