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About the Role
The runner is responsible for providing exceptional dining experiences for The Battery’s members and guests through warm, intuitive, and personalized service. This team member must be able to perform technically sound service backed by comprehensive food knowledge, and have the ability to anticipate needs, tailor their service style, and show a genuine sense of graciousness and hospitality.
Responsibilities
- Deliver orders to all areas of the hotel and describe each item articulately and completely.
- Assist with the service of food according to The Battery’s service standards, using correct position numbers and proper technical service.
- Participate in daily service meetings and answer questions when called upon.
- Clearly and confidently communicate with the chef, expeditor, and service teams.
- Relay information from the kitchen to the service team and management in a complete and well-articulated manner.
- Be fully aware of service flow in all dining areas.
- Assist service team in clearing dishes from tables at the appropriate time.
- Pull and arrange tables and chairs for guests when necessary.
- Perform ongoing cleaning and maintenance of physical plant and workstation according to established restaurant procedures.
- Train new runners with the guidance of floor managers and F&B directors.
- Report problem situations to management immediately.
- Adhere to dress code, grooming, and hygiene standards.
- Attend mandatory meetings when scheduled.
- Adhere to posted work schedule and arrival time, following established procedures for schedule changes.
- Participate in private dining room events and/or off-premise catering events.
- Perform all other duties as assigned.
Requirements
- At least 18 years of age.
- High school education or equivalent.
- Minimum three years of upscale casual or fine dining experience preferred.
- Able to perform bus person’s duties.
- Able to read, write, speak, and understand English comprehensively.
- Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
- Hold a valid food handlers certification.
- Hold a valid Responsible Beverage Service certification.
- Must be able to maneuver through all areas of the property.
- Heavy member/guest contact is required.
- Must be able to tolerate varying noise levels, temperature, and illumination and air quality.
- Requires hand-eye coordination and manual dexterity.
- Requires normal sense or smell, taste, touch and sound.
- Must be able to respond to visual or aural cues.
- Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift.
- Lift up to 50 pounds in order to perform the essential functions.
- Work in a stressful environment and stressful situations.
- Work in an environment where climate constantly changes.
- Maneuver freely through all areas of the property.
Skills
- Comprehensive food knowledge
- Technical service skills
- Menu item knowledge
- Food preparation technique knowledge
- Culinary terminology knowledge
- Clear and confident communication
- Professional guest interaction
- Composed demeanor in high stress situations
Work Type
- Full-time
Experience Level
- Minimum three years of upscale casual or fine dining experience preferred
Education Level
- High school education or equivalent
About the Company
- The Battery’s members and guests