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About the Role
We are seeking an experienced Delivery Manager to oversee the complete delivery of a client migration and platform upgrade program. This role involves working closely with the client's team in Sydney, managing the migration process from start to finish, and serving as the main client contact.
Responsibilities
- Own client migrations from kickoff through environment cloning, platform upgrade, validation & certification, and production cutover.
- Ensure clients progress through each stage in a controlled, certified, and predictable manner.
- Manage migration execution, ensuring all entry and exit criteria are met at each stage.
- Operate effectively across multiple concurrent implementations or client accounts, managing competing priorities.
- Ensure validation and certification are completed prior to cutover.
- Coordinate with QA and Engineering to confirm functional parity, data integrity, unchanged system behavior, and capture certification evidence.
- Allocate and manage clients across migration waves based on complexity, transaction volume, integration footprint, and business criticality.
- Ensure execution aligns with QA certification capacity and controlled batch progression.
- Plan and coordinate production cutovers, including scheduling, readiness checks, communication, and rollback planning.
- Ensure smooth backend system transition with minimal client impact and complete post-cutover validation.
- Triage and resolve issues arising during or after cutover without delaying the wider program.
- Manage client-specific configuration and integration considerations affecting go-live readiness.
- Proactively coordinate and communicate with client technical and business contacts.
- Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status.
- Build trust with client stakeholders through direct, solutions-oriented communication.
- Manage scope changes and client requests, balancing expectations against commitments.
- Identify, escalate, and mitigate delivery risks and issues, including certification gaps, data inconsistencies, cutover issues, and client configuration gaps.
- Serve as the direct point of contact for client escalations.
Requirements
- Proven Delivery Manager experience in enterprise SaaS or platform environments, including migration or upgrade programs.
- Strong experience in client-facing delivery and production cutovers.
- Ability to manage multiple clients concurrently across structured waves and batches, under defined entry and exit criteria.
- Strong stakeholder management and risk/issue management skills.
- Ability to work independently in a fast-paced, execution-focused environment.
- Excellent English communication skills, both written and verbal.
- Sydney-based, available to work on-site/hybrid as required by the client.
- Sufficient technical fluency to engage credibly with engineering teams.
- Working understanding of data migration, system integrations, connectivity, and third-party APIs in an enterprise context.
Skills
- Client-facing communication
- Technical fluency
- Delivery management
- Quality control
- Client relationship management
- Stakeholder management
- Risk management
- Issue management
- Data migration
- System integrations
- Connectivity
- Third-party APIs
Location
- Sydney
Work Type
- On-site
- Hybrid
Experience Level
- Experienced
About the Company
- KMS Technology is a strategic engineering company helping businesses turn bold ideas into high-impact solutions—faster.
- Founded in 2009 as a U.S.-based services company, we’ve grown into a global organization with locations in the US, Vietnam, Mexico and Poland.
- KMS is trusted globally for the quality of our engineering and consulting services.
- We bring deep expertise in product development and quality assurance, Data & AI-native engineering, and delivery excellence to every engagement.
- Our mission is to help customers build what’s next—accelerating innovation, crafting brilliant solutions, and creating real-world impact.
- At KMS, we believe sustainable growth is built on the success of our clients and employees, and in making a lasting contribution to our communities.
- Website: https://kms-technology.com
- LinkedIn: https://www.linkedin.com/company/kms-technology
Equal Opportunity
- Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.