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About the Role
The Deals Operations & Commercial Strategy Manager acts as a trusted advisor to Sales leadership and Account Executives, driving successful customer outcomes through commercial strategy, deal modeling, customer-facing proposals, and sales enablement. This role partners with sellers to translate customer business requirements into compelling commercial solutions, identifying appropriate products, packaging, and pricing to meet customer needs and support company growth.
Responsibilities
- Partner with Account Executives and Sales Leaders to develop opportunity-specific commercial strategies.
- Assist in structuring new business, expansion, renewal, and cross-sell opportunities.
- Build pricing models, deal analyses, and scenario planning that support customer and business objectives.
- Provide guidance on commercial constructs, packaging, licensing, and pricing options.
- Create executive-ready customer-facing proposals, pricing presentations, business cases, and investment summaries.
- Translate complex product, commercial, and pricing information into customer-friendly recommendations.
- Develop compelling value narratives that align proposed solutions with customer business outcomes.
- Support customer discussions related to pricing approaches, solution recommendations, and commercial options.
- Partner with Account Executives to understand customer business challenges and desired outcomes.
- Guide sales teams on product selection, licensing strategies, and solution alignment.
- Ensure proposed solutions address customer requirements while maintaining consistency with company offerings and strategies.
- Serve as a resource for sellers on packaging, product positioning, and commercial best practices.
- Coach Account Executives on deal strategy, pricing conversations, proposal development, and commercial positioning.
- Develop repeatable templates, tools, and best practices that improve sales effectiveness.
- Deliver training on commercial strategy, deal modeling, and value-based selling.
Requirements
- 8+ years of experience in Sales Operations, Revenue Operations, Deal Strategy, Commercial Operations, or related fields.
- Experience supporting enterprise software or SaaS sales organizations.
- Strong understanding of pricing, licensing, packaging, and commercial business models.
- Demonstrated experience creating customer-facing proposals and executive presentations.
- Ability to evaluate customer use cases and align appropriate products and solutions.
- Strong analytical, financial modeling, and business case development skills.
- Excellent communication and presentation skills.
- Ability to influence across Sales, Product, Finance, Revenue, and Customer Success organizations.
Location
- APAC - Asia Pacific
Work Type
- Flexible
- Remote
Experience Level
- 8+ years
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.