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About the Role

The Associate Border Security Analyst performs day-to-day operations on Firewalls, IPS and IDS platforms and Zscaler within the Border Security operations space.

Responsibilities

Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.
Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.
Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.
Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.
Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.
Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.
Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.
Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.
Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.
Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Requirements

Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.
Respective years of experience in network engineering, network security, or firewall operations.
Strong hands-on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance.
Experience with Palo Alto Panorama and centralized firewall management.
Hands-on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC).
Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts.
Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems.
Experience working within formal ITIL/change-management processes and enterprise change-control environments.
Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes.
Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences.
Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required.
5+ years of experience in network engineering, network security, or firewall operations.
Palo Alto Networks certification such as PCNSA, PCNSE, or PCSAE.
CCNA or CCNP certification.
CISSP certification.
Experience supporting large global enterprise environments.
Experience with firewall automation, APIs, Python, or other scripting technologies.

Skills

Palo Alto Networks firewalls
Panorama
Zscaler ZIA
ZPA
ZCC
Tufin
VPN technologies
TCP/IP networking
routing
NAT
DNS
network security concepts
firewall logs
traffic analysis
packet captures
ITIL/change-management processes
enterprise change-control
firewall automation
APIs
Python
scripting technologies

Experience Level

2 years of related experience
0 years' experience
5+ years of experience

Education Level

Bachelor’s Degree
Master's Degree

Benefits

paid time off (vacation, holidays, sick)
medical/dental/vision insurance
401(k)
short-term incentive programs

About the Company

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio.
For more information about AbbVie, please visit us at www.abbvie.com.
Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html