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About the Role
The Specialist, Flight Operations Training & Recruitment supports the efficient delivery of pilot training and recruitment activities across all Porter Airlines fleets. This role is responsible for coordinating training administration, planning, records management, operational reporting, KPI development, and departmental workflow processes that support the organization's unified training strategy. Working closely with various departments, the Specialist ensures training and recruitment activities are delivered efficiently, accurately, and in compliance with regulatory requirements and company standards. Through data analysis, performance reporting, AI-enabled tools, and continuous improvement initiatives, this role provides operational insights that support decision-making, enhance departmental performance, and contribute to the organization's continued growth.
Responsibilities
- Support the day-to-day delivery of pilot training and recruitment activities across all fleets
- Coordinate planning, scheduling, training resource allocation, and course administration
- Administer and continuously optimize the Training Management System (TMS) and Learning Management System (LMS)
- Develop, implement, and maintain operational controls, dashboards, reporting processes, and key performance indicators (KPIs)
- Leverage data analytics, dashboards, and AI tools to monitor departmental performance, identify trends, maintain data integrity, and provide actionable recommendations
- Analyze training and recruitment data to identify trends, measure departmental performance, and recommend opportunities to improve operational effectiveness
- Identify workflow inefficiencies and support process improvement initiatives
- Coordinate communication between Flight Operations Training & Recruitment, Crew Planning, Flight Operations, Safety, People & Culture, and other operational stakeholders
- Support pilot and instructor onboarding, training coordination, forecast tracking, and administrative workflow management
- Promote compliance with company procedures, regulatory requirements, approved training programs, and operational standards
- Actively participate in Porter's Safety Management System (SMS)
- Perform other duties as assigned
Requirements
- Post-secondary education in Aviation, Business, Training, or a related field, or an equivalent combination of education and experience
- 2 or more years of experience supporting aviation training, recruitment, operational coordination, or related functions
- Experience analyzing operational data and developing reports, dashboards, and key performance indicators (KPIs)
- Experience using AI tools, including agentic AI, to support reporting, workflow optimization, and operational effectiveness
- Demonstrated resilience and ability to balance competing priorities while working across multiple projects and with diverse stakeholders
Skills
- Strong analytical skills
- Strong organizational skills
- Strong communication skills
- Strong interpersonal skills
- Ability to manage multiple priorities
- Attention to detail
- Ability to exercise initiative
- Ability to work effectively both independently and collaboratively
- Proficiency with Google Workspace, including Google Sheets
- Experience using reporting or business intelligence tools (e.g., Tableau) is considered an asset
- Experience administering or supporting Learning Management Systems (LMS), Training Management Systems (TMS), or similar platforms is considered an asset
- Experience coordinating projects or departmental initiatives is considered an asset
Location
- Toronto (Billy Bishop Toronto City Airport - YTZ)
Work Type
- Hybrid
Experience Level
- 2 or more years of experience
Education Level
- Post-secondary education in Aviation, Business, Training, or a related field, or an equivalent combination of education and experience
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.