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About the Role
As a Frontier Industry Advisor on the EMEA Frontier Insurance Industry team, you will help Microsoft’s most strategic insurance customers define and execute AI-led transformation agendas. This role is responsible for originating industry-led business opportunities and executive conversations that connect business outcomes to Microsoft cloud, data, AI, security, and partner capabilities. You will be the insurance industry subject matter specialist engaging with business decision makers to identify, generate, and nurture transformational opportunities. You will go deep with select customers to help them move beyond isolated pilots toward governed, scalable AI adoption that delivers enterprise outcomes such as profitable growth, combined ratio improvement, claims and underwriting efficiency, better customer and agent experience, operational resilience, and regulatory trust. You will also develop Microsoft’s frontier insurance practice overall through thought leadership, targeted customer engagements, and strategic planning with Microsoft’s account teams and industry leadership.
Responsibilities
- Serves as the insurance industry subject matter specialist in digital and AI transformation and account planning.
- Engages internal stakeholders on account planning and partner business planning.
- Reviews customer industry plans and aligns Microsoft capabilities to strategic insurance priorities.
- Brings a multi-year strategic insurance perspective to account planning.
- Applies knowledge of insurance market dynamics, AI adoption, legacy modernization, rising claims costs, climate and catastrophe risk, distribution change, aging workforces, evolving customer expectations, regulatory scrutiny, and the shift from reactive risk transfer to proactive risk prevention and advisory models.
- Leads multi-horizon planning that connects customer outcomes, business processes, data foundations, AI capabilities, governance models, and technology investments.
- Helps customers define roadmaps from near-term productivity and modernization opportunities to enterprise-scale AI operating model transformation.
- Builds and maintains relationships with executive-level business decision makers.
- Acts as an industry advisor to executive teams by understanding their business strategy, operating model, market pressures, regulatory environment, and opportunities to create value with Microsoft technologies and partners.
- Identifies stakeholders, decision makers, influencers, and implementation leaders for strategic insurance transformation opportunities and engages with those leaders.
- Helps teams connect business sponsors, technology leaders, risk and compliance leaders, operations executives, and partner ecosystems around a shared transformation agenda.
- Identifies customer needs, industry readiness, and business value opportunities across the insurance value chain.
- Leads industry-led conversations that connect Microsoft technology to measurable business outcomes.
- Helps customers understand how AI, agentic workflows, data platforms, copilots, automation, security, and governance can improve speed, accuracy, cost, customer experience, employee effectiveness, and risk decisioning.
- Uses an outcomes-inward approach to shape market-making opportunities.
- Collaborates with account teams, rapid deployment teams, and other internal stakeholders to build and expand pipeline across the insurance industry territory.
- Conducts research with customers on their markets, operating models, pain points, and opportunities to apply AI and cloud technologies to enterprise-scale transformation.
- Represents the insurance industry perspective in customer conversations and ideation sessions.
- Helps create a shared vision and future direction for how Microsoft technology can transform the customer’s business.
- Identifies, advances, and scales high-impact repeatable scenarios for strategic accounts.
- Helps customers move beyond AI pilots to scalable, enterprise-ready transformation.
- Encourages customers to rethink operating models, redesign workflows, modernize data foundations, and integrate responsible AI practices.
- Creates and maintains an insurance-focused vision with business and technology solution scenarios.
- Leads and facilitates strategic discussions with board-level and executive stakeholders at customers and within Microsoft to define the future state of insurance operations.
- Articulates financial and strategic value cases in insurance business metrics.
- Connects Microsoft solutions to outcomes such as premium growth, improved loss and expense ratios, faster claims resolution, better risk selection, increased retention, improved agent and employee productivity, stronger compliance, and higher customer trust.
- Originates, develops, and drives transformational opportunities and multi-year partnerships.
- Works with account teams to translate customer priorities into opportunity strategies, solution plays, partner motions, executive alignment, and commercial execution.
- Acts as a trusted advisor who can shape, lead, and challenge strategic decision makers.
- Uses a compelling storyline, deep industry insight, and defensible business case to help customers understand the AI-led transformation journey and sequence that journey into practical action.
- Champions Forward Deployed Engineering (FDE)—a core motion of Microsoft’s Frontier Company strategy.
- Helps strategic insurance customers move from AI ambition and isolated pilots to embedded, co-engineered, production-grade solutions delivered by Microsoft’s forward-deployed engineering teams.
- Actively identifies, originates, and qualifies FDE opportunities across the account portfolio.
- Partners closely with FDE engineering crews throughout the engagement lifecycle and acts as an industry front door for FDE.
- Collaborates with account teams, business strategy leads, business development managers, solution architects, technical specialists, industry solution teams, consulting teams, and partner organizations to plan, orchestrate, and execute customer opportunities.
- Works across the Microsoft partner ecosystem to bring together capabilities that solve complex insurance business problems.
- Helps customers understand how Microsoft cloud, data, AI, security, low-code, productivity, business applications, and partner solutions come together into practical, outcome-oriented transformation patterns.
- Coordinates with commercial, legal, compliance, engineering, and customer success teams to establish formal partnerships and advance strategic programs.
- Builds and maintains knowledge of insurance industry trends, Microsoft capabilities, market dynamics, partner solutions, regulatory considerations, and emerging AI patterns.
- Maintains a perspective on how AI is transforming insurance from task-level automation to enterprise-scale operating model change.
- Serves as an insurance thought leader within Microsoft and with customers.
- Advises internal teams on industry trends, customer pain points, emerging use cases, and market-making opportunities where Microsoft solutions can support insurance outcomes.
- Provides feedback across the Microsoft ecosystem to inform future product direction, solution development, industry messaging, and sales execution.
- Helps customers and internal teams understand the implications of responsible AI in insurance.
- Advises and presents at customer, partner, and industry forums.
- Contributes to industry communities and executive engagements that position Microsoft as a strategic partner for AI-led insurance transformation.
- Establishes a learning baseline for less experienced colleagues and shares industry knowledge, customer insights, and patterns that improve team capability and field execution.
- Embody Microsoft’s culture and values.
Requirements
- Demonstrated experience in insurance, financial services, management consulting, consultative selling, enterprise technology, digital transformation, data, artificial intelligence, or related business, management, or technical disciplines.
- A degree in technology, business, strategy, or a related field, or equivalent practical experience, is welcomed.
- Advanced academic qualifications in a related field, combined with demonstrated experience in customer-facing roles across insurance, financial services, management consulting, consultative selling, enterprise technology, digital transformation, data, artificial intelligence, or related business, management, or technical disciplines, are beneficial.
- Significant experience in consultative sales, advisory, strategy, transformation, or industry-focused roles within the insurance sector, supporting customers through enterprise technology, management consulting, professional services, systems integration, financial technology, insurance technology, or related industries.
- Experience working with insurance stakeholders on transformation initiatives across areas such as underwriting, claims, distribution, customer experience, policy administration, actuarial and risk analysis, compliance, life insurance, property and casualty insurance, reinsurance, brokerage, group benefits, specialty insurance, or related domains.
- Ability to engage business stakeholders, develop business value discussions, and connect strategic insurance priorities with technology-enabled business transformation opportunities.
- Working knowledge of cloud, data, artificial intelligence, automation, security, and modern application capabilities within regulated financial services and insurance environments.
- Demonstrated ability to collaborate across account teams, solution teams, engineering teams, partners, consulting organizations, and customer stakeholders to support complex transformation initiatives and successful delivery.
- Comprehensive knowledge of insurance business and technology domains, including claims, underwriting, distribution, policyholder engagement, broker productivity, actuarial analysis, risk management, regulatory requirements, core system modernization, and customer experience.
- Experience supporting large enterprise customers in advancing artificial intelligence initiatives from concept development to organizational adoption while delivering measurable business value.
- Experience creating executive narratives, industry perspectives, business cases, transformation plans, co-innovation proposals, partner engagement strategies, and strategic account plans.
- Familiarity with responsible artificial intelligence practices, model oversight, data governance, security, privacy, and regulatory considerations in insurance or other regulated industries.
- Experience working with insurance markets across Europe, the Middle East, and Africa, and familiarity with regional regulatory environments and supervisory organizations.
- Proficiency in a major European language relevant to the territory, such as German, is beneficial.
- Experience identifying opportunities to collaborate with specialized engineering teams to design, develop, and deploy enterprise-grade artificial intelligence and intelligent agent solutions with customers.
Skills
- Insurance industry transformation
- AI adoption
- Cloud, data, AI, security, and partner capabilities
- Digital transformation
- Data
- Artificial intelligence
- Consultative selling
- Enterprise technology
- Management consulting
- Business strategy
- Operating model
- Market pressures
- Regulatory environment
- Microsoft technologies
- Agentic claims orchestration
- AI-assisted underwriting
- Intelligent document processing
- Producer and broker copilots
- Claims fraud investigation
- Customer service automation
- Climate and catastrophe analytics
- Risk placement workbenches
- Actuarial modeling modernization
- Compliance support
- Enterprise knowledge assistants
- Responsible AI practices
- Model oversight
- Data governance
- Security
- Privacy
- Regulatory considerations
- Microsoft cloud
- Low-code
- Productivity
- Business applications
Location
- EMEA
Work Type
- Full-time
Experience Level
- Industry Advisory IC6
Education Level
- Degree in technology, business, strategy, or a related field, or equivalent practical experience
- Advanced academic qualifications in a related field
Salary/Compensations
- £ 120,100.00 - £ 202,000.00 per year
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.