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About the Role
Lead customer engagement as SiTime’s primary liaison for product and service quality and reliability matters. Investigate and resolve quality issues, communicate status and findings to customers, and coordinate corrective actions with internal teams.
Responsibilities
- Coordinate customer complaint investigations with local Failure Analysis (FA) and Product Engineering teams, communicate findings to customers, and manage related claims.
- Partner with Engineering and FA teams to ensure global alignment during quality investigations and manage customer relationships throughout issue resolution.
- Review and submit customer-requested documentation, including product qualification, reliability, 8D, and FA reports.
- Visit customer sites proactively or as requested.
- Coordinate and actively participate in customer visits related to quality activities and audits.
- Address customer observations by leading root-cause analysis, implementing corrective actions, and verifying their effectiveness.
- Own PPAP preparation and execution to achieve successful completion and customer approval.
Requirements
- Bachelor’s degree in Engineering, Business, Quality, or a related discipline.
- Required experience with semiconductor manufacturing processes, including wafer fabrication, package assembly, and test.
- A minimum 5 years of experience in customer, manufacturing, or supplier quality within the semiconductor industry.
- Knowledge of CMOS and microelectromechanical systems (MEMS) devices is preferred.
- Strong proficiency in structured problem-solving methodologies, including 8D, fishbone analysis, 5 Whys, and Is/Is Not analysis.
- Proficiency in quality tools and process and production control methods, including APQP, control plans, FMEA, GD&T, MSA, PPAP, and SPC.
Skills
- Structured problem-solving methodologies
- 8D
- Fishbone analysis
- 5 Whys
- Is/Is Not analysis
- Quality tools
- Process control methods
- Production control methods
- APQP
- Control plans
- FMEA
- GD&T
- MSA
- PPAP
- SPC
- Project management skills
- Written communication skills
- Verbal communication skills
- Presentation skills
Experience Level
- Minimum 5 years of experience
Education Level
- Bachelor’s degree in Engineering, Business, Quality, or a related discipline
Salary/Compensations
- Eligible for a quarterly bonus tied to the achievement of innovation goals
- Equity grants
About the Company
- SiTime is the Precision Timing company.
- Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability.
- For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments.
- MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience.
- Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.
- Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability.
- With more than 4 billion devices shipped, SiTime is changing the timing industry.
Equal Opportunity
- SiTime is an Equal Opportunity Employer.
- We treat each person fairly and we do not tolerate discrimination or harassment against anyone on the basis of any protected characteristics, including race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, political affiliation, protected veteran status, protected genetic information, or marital status or other characteristics protected by law.
- SiTime participates in the E-Verify program.