Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Support Engineer role.
Rezi rewrites your resume against SAS's job description. Free.
Tailor your resume to this Technical Support Engineer role.
Rezi rewrites your resume against SAS's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Engineer posting at SAS — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Support Engineer posting at SAS — free, in seconds.
About the Role
Provide technical support for enterprise-class SAS software platforms, focusing on the Postgres Data Server / Crunchy Data components. Resolve customer issues and influence software direction by applying specialized domain knowledge.
Responsibilities
- Provide technical support for customers using enterprise-class multi-tier software applications and/or solutions, including cloud-based environments.
- Communicate proactively and effectively with customers and internal experts during problem resolution.
- Accurately document and specify information in the case management system throughout the case lifecycle.
- Set and manage internal and external expectations, including coordinating problem escalation and communications outside of business hours for critical issues.
- Build knowledge of SAS and specialized technical/business domains to interpret documentation, suggest features, and troubleshoot complex issues.
- Advise users on how SAS software competes with and integrates with other vendors' products.
- Contact vendors to report problems and obtain information.
- Share product knowledge by authoring knowledge base articles, technical papers, and presentations, and engaging in SAS Communities.
Requirements
- 5 years of relevant experience in technical architecture, system administration, software consulting, or supporting complex software environments.
- Hands-on experience with PostgreSQL Database Administration.
- Experience with Kubernetes, Docker, and microservices-based applications.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- An equivalent combination of related education, training and experience may be considered.
Skills
- PostgreSQL Database Administration
- Kubernetes
- Docker
- Microservices-based applications
- Technical architecture
- System administration
- Software consulting
- Technical support
- Customer support
- SAS Viya
- SAS 9.4
- Postgres Data Server / Crunchy Data Components
Location
- Remote
Work Type
- Full-time
Experience Level
- 5 years of relevant experience
Education Level
- Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain
About the Company
- A leader in data and AI, inspiring customers worldwide to transform data into intelligence.
- Recognized globally for inclusive, meaningful culture and innovative technologies by Fast Company, Forbes, Newsweek, and more.
- Committed to diversity, believing that a diverse workforce brings unique talents and inspires teams to create amazing software reflecting user and customer diversity.
Equal Opportunity
- SAS is committed to diversity and inclusion, believing that people make the difference.
- The company's diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
- Commitment to diversity is a priority for SAS leadership and essential to the company's identity.
- All individuals are welcome at SAS.