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About the Role
As Technical Services Manager (TSM), you will support the Senior Technical Service Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs. You will act as the first point of contact for customers regarding works planning, incident management, and reporting, and collaborate with a multi-disciplinary team to manage maintenance activities.
Responsibilities
- Lead all aspects of planning and coordination of preventive maintenance and repair works.
- Ensure change management and incident management procedures are followed.
- Coordinate activities with customers.
- Coordinate with the Development team to manage construction activity and installations, ensuring adherence to operational standards.
- Ensure adherence to site operating procedures (SOP, MOP, EOP) and other legal documentation.
- Maintain compliance with site accreditations (ISMS, ISO, SOC2, PCI).
- Ensure compliance with local regulatory requirements (environmental, building, fire, electrical, hydraulic, occupational health & safety).
- Serve as the primary operational contact for customers and the local escalation point during emergencies and daily operations.
- Attend witness testing of all equipment during commissioning to validate operational sequences and documentation.
- Manage the provisioning of data centre services including connectivity, power, deployment, and other customer services.
- Lead minor capital projects for customers or internal purposes.
- Supervise operational metrics, analyze data, and assess risks.
- Conduct regular property inspections.
- Participate in the on-call incident response roster.
Requirements
- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades, or related fields.
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
- Experience running 3rd party service providers and negotiating quotes/pricing for services.
- Familiarity with Customer Portals, BMS, and Computerized Maintenance Management Systems.
- Possess or be able to obtain Security NV1 Clearance.
- Excellent collaboration and communication skills in English.
- Exceptional flexibility, forward-thinking attitude, and motivation by change.
- Effective customer management skills and meeting chair experience.
Skills
- Data centre operations
- Customer relationship management
- Incident management
- Maintenance planning
- Change management
- Compliance management
- Risk analysis
- Project management
- Communication
Location
- APME region
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Flexible working environment
- Safe working environment
About the Company
- AirTrunk is Asia Pacific & Middle East's largest, most innovative, and rapidly growing data centre company.
- AirTrunk is a technology company focused on scaling and sustaining the region's digital future by redefining and delivering hyperscale data centres.
- The company operates a platform of hyperscale data centres across the APME region.
- AirTrunk is backed by investors including Blackstone.