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About the Role
Exciting opportunity to work at Ocean Downs Casino, located near the beaches of Ocean City, MD. This is a full-time, year-round developmental position focused on ensuring guests have a good time while working with an awesome team.
Responsibilities
- Creates and ensures a fun-filled, entertaining, and exciting environment with a focus on service excellence.
- Serves as a leader, fostering teamwork, employee morale, motivation, and open communication.
- Acts as a role model and coaches employees, clearly articulating expectations.
- Observes and reports team member incidents and recommends discipline when necessary.
- Supervises day-to-day operations of assigned outlets.
- Orders necessary stock for the outlet.
- Performs line-level duties and acts as a "breaker" as needed.
- Adheres to and administers company policies, labor laws, liquor laws, and sanitary codes.
- Relays guest compliments and complaints to the appropriate department head.
- Promotes outstanding customer relations.
- Controls workflow and promotes productivity.
- Maintains a neat, clean, and orderly outlet.
- Promotes honesty and trust amongst the team.
- Performs all other duties as assigned.
- Assists in the management of additional outlets when required.
Requirements
- Ability to read, write, speak, understand, or communicate in English sufficiently to perform the necessary functions of this position.
- Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management.
- Must be able to sit, walk, or stand for extended periods of time without difficulty.
- Must be able to work a flexible schedule based on business needs, including days, evenings, nights, weekends, and holidays.
- Must be able to obtain and keep a License issued by the Maryland State Lottery Agency.
Skills
- Food and beverage line-level experience preferred
- Strong computer skills
- Proficient in Microsoft Office products
Location
- Berlin, Maryland
Work Type
- Full-time
- Year-round
Experience Level
- Developmental
Education Level
- High school diploma or equivalent required
- TIPS certified
- Serve Save certified
Salary/Compensations
- $43,680
Benefits
- Medical
- Paid sick time
- Paid vacation time
- Paid personal time
- Holiday pay
- 401k options
About the Company
- Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality.
- As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive.
- We value diverse perspectives and believe collaboration drives innovation and success.
- At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.
- Ocean Downs has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.
Equal Opportunity
- All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.