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About the Role
The Global Technical Services Operations Lead will oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role requires deep technical expertise combined with strategic operational management to drive performance against established KPIs and service delivery standards.
Responsibilities
- Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolio
- Oversee Building and Technical Services teams responsible for mechanical, electrical, plumbing (MEP), and critical infrastructure systems
- Ensure compliance with all statutory, building code, fire, and safety requirements while maintaining comprehensive safety and technical training programs
- Support the management of 24/7 on-site coverage requirements and emergency response procedures across all regions
- Drive achievement of Core KPI targets
- Monitor and report monthly and quarterly performance metrics through Oracle's governance framework
- Implement root cause analysis and remedial action plans when KPIs are not met
- Maintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS systems, generators, and critical process equipment
- Ensure proper commissioning, testing, and documentation of all MEP systems
- Propose technology upgrades and modernization projects with ROI analysis and business case justification
- Implement Water Safety Management Plans and environmental compliance programs
- Develop, implement, and maintain employee training programs to improve skill levels and accommodate new technical requirements
- Ensure staff stays current with Oracle systems, policies, and all governing laws and regulations
- Collaborate with Oracle's Global Process Owners on training initiatives
- Maintain documented training completion records and certifications
- Provide meaningful monthly, quarterly, and year-to-date operational reports highlighting performance against KPIs
- Deliver self-performance assessments and summaries of value-add contributions
- Participate in monthly and quarterly business review meetings presenting performance metrics across all facilities
- Maintain all records and reports in Oracle's CMMS (Computerized Maintenance Management System)
Requirements
- Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
- Minimum 10+ years senior-level IFM hard service delivery management
- Proven track record managing large-scale, multi-site regional technical operations
- Experience with preventive maintenance programs, asset management, and life cycle planning
- Experience managing vendor relationships and third-party service providers
- Track record of achieving and exceeding service level agreements and KPI targets
- Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems
- Strong understanding of CMMS platforms and facilities management technology systems
- Knowledge of OSHA, environmental regulations, and building codes across multiple jurisdictions
- Demonstrated ability to lead and develop high-performing technical teams across diverse geographies
- Strong project management skills with ability to oversee multiple concurrent initiatives
- Excellent communication skills with ability to present technical information to executive stakeholders
- Ability to analyze performance data, identify trends, and implement corrective actions
- Strong financial acumen with experience managing operational budgets and capital programs
- Advanced degree (Master's or higher in Engineering or related field)
- Global experience (working across multiple international regions)
- Professional engineering license (PE)
- Experience implementing continuous improvement methodologies (Lean, Six Sigma, etc.)
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- MEP systems
- Building automation
- Critical infrastructure
- Life safety systems
- CMMS platforms
- Facilities management technology systems
- OSHA
- Environmental regulations
- Building codes
- Project management
- Financial acumen
- Lean
- Six Sigma
Location
- Flexible, Nashville client HQ ideally
- Remote –Albany, NY
- Remote –Austin, TX
- Remote –Denver, CO
- Remote –Nashville, TN
- Remote –New York, NY
- Remote –Richmond, VA
- Remote –San Francisco, CA
Work Type
- Remote (Hybrid preferred in Nashville)
- M-F 8:00 AM-5:00 PM CT
- 25%+ domestic & international travel
Experience Level
- 10+ years senior-level IFM hard service delivery management
Education Level
- Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
- Advanced degree (Master's or higher in Engineering or related field)
- Professional engineering license (PE)
Salary/Compensations
- $133,100 - $199,300 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
- Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only
- If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
- If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.