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About the Role
This role involves assisting clients to understand the Tribunal process, managing complex cases, preparing matters for hearing, and ensuring compliance with relevant procedures and legislation. Staff may be exposed to psychosocial hazards.
Responsibilities
- Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
- Manage complex cases where there may be significant conflict between parties
- List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
- Contact clients to determine how they will participate in Tribunal hearings
- Comply with procedures and legislation relevant to the Tribunal
Requirements
- Motivated, takes initiative, and has strong customer service skills
- Interested in supporting people with disability
- Capable of being professional with challenging clients
- Willing to develop skills and knowledge of legislation, legal principles, and procedures
- Strong communication and negotiation skills
- Experience working in a high-volume environment with set timeframes
- Ability to manage individual workload independently and efficiently
- Ability to maintain a high degree of accuracy
- Share commitment and goals of inclusion, collaboration, adaptability, courage and integrity
Skills
- Customer service
- Communication
- Negotiation
- Case management
- Conflict management
- Workload management
- Accuracy
Location
- Sydney CBD
Work Type
- Ongoing full-time
Experience Level
- Clerk Grade 5/6
Salary/Compensations
- Clerk Grade 5/6 ranging from $102,936 to $113,579 + Super
Benefits
- Challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities
- Health & Wellbeing and Employee Assistance Programs
About the Company
- The Guardianship Division is NCAT’s protective jurisdiction and promotes the rights of people living with decision making disabilities.
- Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference by collaborating with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities.
- DCJ is focused on breaking, rather than managing, disadvantage.
Equal Opportunity
- While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent.
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.