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About the Role
Responsible for the successful setup and implementation of EPIC software and subsequent upgrades related to billing and claims. Analyzes user requirements, procedures, and problems to automate or modify existing systems, ensuring compliance and confidentiality while promoting the organization's mission and philosophy.
Responsibilities
- Provides EPIC project methodology guidance and advice to all levels of users and technical staff.
- Assists cross-functional teams involved in implementation and upgrades.
- Works with end users in clinic operations and billing and collections units to understand and analyze current business processes and requirements to identify unmet needs.
- Researches technology and identifies ways to automate current processes or make necessary system enhancements/changes to streamline processes.
- Works with EPIC programmers and in-house IT staff to modify/enhance the system.
- Writes technical documentation and workflow processes.
- Builds, tests, troubleshoots, and maintains software.
- Builds reports and provides data analysis.
- Monitors and ensures optimal EPIC system performance on an ongoing basis.
- Ensures EPIC seamlessly interfaces with other internal systems and external vendor systems, as appropriate.
- Recommends use of new systematic functionality to improve workflows and overall efficiency.
- Maintains Epic operational integrity, including Master Files.
- Ensures Epic Claims functionality is maintained at the highest level of performance.
- Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
- Maintains regular and dependable attendance.
- Follows the core competencies set forth by the Company.
- Performs other duties as assigned.
Requirements
- High school diploma or GED.
- Five or more years of related work experience.
- Two or more years of Epic system experience in Resolute, Prelude, Claims, or Charge Router.
- Current EPIC Resolute, Claims, Prelude or related certification.
- Ability to work independently with minimal supervision.
- Strong computer skills (proficiency in Microsoft Word and Excel).
- Excellent customer service skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Strong analytical and problem solving skills.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate factual information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
- In-depth knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate.
- In-depth knowledge of Billing and Collections in either a clinic or ambulatory setting.
Skills
- EPIC software
- Billing
- Claims
- Microsoft Word
- Microsoft Excel
- Customer service
- Interpersonal skills
- Problem solving
- Teamwork
- Analytical skills
- Communication skills
- CMS/ARC clinic operations
- Billing and collections
Location
- Texas
- Austin, Texas (occasional in-person)
Work Type
- Full-time
- Monday through Friday from 8am to 5pm
Experience Level
- Five or more years of related work experience
- Two or more years of Epic system experience
Education Level
- High school diploma or GED
- Bachelor's degree in computer science or related area (Preferred)
- Current EPIC Resolute, Claims, Prelude or related certification
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
- One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.