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About the Role
This hybrid role focuses on engineering Collective's macOS fleet, identity stack, office network, and IT operations automation, while also managing the ticket queue and providing face-to-face support.
Responsibilities
- Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS.
- Build and maintain automated employee-lifecycle workflows that replace manual provisioning work.
- Contribute to internal tooling, extending scripts for dashboards and automation in Python.
- Serve as a technical escalation point for issues Tier 1 can't resolve and implement permanent fixes.
- Troubleshoot advanced macOS issues using system logs, launch agents/daemons, configuration profiles, and Terminal commands.
- Manage the Mac fleet through MDM, including zero-touch deployment and compliance remediation.
- Partner with security on endpoint health, EDR sensor issues, and vulnerability remediation.
- Maintain accurate asset inventory across procurement, assignment, repair, and decommission.
- Administer and troubleshoot the IdP, including SSO/SAML app issues and SCIM provisioning.
- Administer Google Workspace, managing accounts, groups, and mail routing issues.
- Trace and fix provisioning breakages across the HRIS → IdP → SaaS chain.
- Manage the office network, including Wi-Fi, wired LAN, VLANs, DHCP/DNS, and performance tuning.
- Troubleshoot connectivity end-to-end and manage vendor and ISP escalations.
- Maintain office infrastructure such as conference-room AV, video systems, and printers.
- Own IT projects end-to-end, including scoping, timelines, and deliverables.
- Partner cross-functionally with security, engineering, and People Ops on rollouts and process changes.
- Own tickets end-to-end in the service desk, including access requests and hardware/software issues.
- Deliver white-glove, face-to-face support as a primary onsite IT contact.
- Write and maintain knowledge-base articles and runbooks.
Requirements
- 3–5 years in IT support or IT engineering, with at least 2 supporting a majority-Mac fleet.
- System administration and advanced troubleshooting across macOS endpoints.
- Real command-line fluency (bash/zsh) for reading logs, managing services, and scripted fixes.
- MDM platform management experience.
- Strong hands-on experience administering core SaaS platforms: Google Workspace, an IdP/SSO platform, MDM, and ITSM tooling.
- Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM).
- Scripting in Bash/Zsh and Python.
- Solid networking fundamentals (Wi-Fi, LAN, DHCP, DNS, VLANs).
- Ability to run an office network day to day.
- Conviction that AI and automation should eliminate manual work.
- Excellent problem-solving skills and ability to work calmly under pressure.
- Effective communication skills with engineers, security professionals, and business stakeholders.
- Warm communication style without condescension.
- Ticket-queue discipline in a modern ITSM tool, including status communication, SLA adherence, and closing the loop.
Skills
- macOS fleet engineering
- Identity stack management
- Office network management
- IT operations automation
- Systems engineering
- Python scripting
- AI-assisted workflows
- MDM
- Google Workspace administration
- IdP/SSO administration
- ITSM tooling
- SAML
- OAuth
- OIDC
- SCIM
- Bash/Zsh scripting
- Networking fundamentals
- Problem-solving
- Communication
- Customer service
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- 3-5 years
Benefits
- Hybrid Work Model
- Fresh Lunch provided on in-office days
- $150 monthly reimbursement for transit expenses
- $200 quarterly reimbursement for health & wellness
- Flexible PTO
- 14 company holidays
- 100% medical, dental, and vision coverage for employees
- 75% coverage for dependents
- 16 weeks fully paid parental leave
- 401k plan
- Equity package
- Quarterly virtual events
- Annual in-person summit
About the Company
- Collective is redefining the way businesses-of-one work by providing a platform that handles business incorporation, accounting, bookkeeping, tax services, and community access.
- The company aims to empower self-employed individuals to achieve financial independence and enjoy tax savings.
- Collective has been featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch.
- The company is backed by investors including General Catalyst, Sound Ventures, QED Investors, and Google’s Gradient Ventures.