Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Digital Executive - Bank of America Experience Design Executive role.

Rezi rewrites your resume against Bank of America's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Digital Executive - Bank of America Experience Design Executive posting at Bank of America — free, in seconds.

About the Role

Bank of America's Experience Design (XD) team creates world-class digital experiences. We are seeking an Experience Design Executive to lead a multi-disciplinary organization responsible for shaping and delivering enterprise-scale experiences that drive business growth, customer value, and competitive advantage. This executive will partner with senior leaders, influence investment decisions, and shape the future direction of digital experiences.

Responsibilities

Hold leadership team to the highest standards of quality and professionalism, delivering roadmap projects on-time and on-budget.
Represent Experience Design as a strategic business capability, influencing enterprise direction.
Shape enterprise experience strategy across multiple portfolios, products, platforms, and customer journeys.
Lead and develop a high-performing interdisciplinary organization, cultivating a deep leadership bench and a culture of accountability.
Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance and Lines of Business.
Digest, communicate, and guide alignment to the latest Experience Design strategic vision, priorities, OKRs, and principles.
Partner with Experience Design senior leadership peers to shape and drive XD-wide decisions.
Define how the organization identifies, frames, prioritizes and solves complex customer, associate, and business problems.
Establish experience quality standards, decision frameworks, and review mechanisms.
Champion AI-enabled design transformation by integrating emerging technologies, automation, and intelligent experiences.
Translate enterprise strategy into cohesive experience visions, roadmaps, and measurable outcomes.
Drive alignment across product ecosystems by identifying shared opportunities and creating scalable experience solutions.
Serve as a trusted executive advisor, bringing clarity to ambiguity and influencing decisions.
Build strong partnerships with Marketing and Brand leaders to ensure cohesive experiences.
Maintain a strong maker mindset by staying connected to craft and actively reviewing work.
Evaluate and benchmark product and service experiences, synthesizing user research and data.
Lead workforce strategy, organizational planning, and capacity management.
Drive operational excellence through effective portfolio governance, prioritization, and delivery oversight.
Champion inclusive, accessible, and trustworthy experiences.
Model and set the standard for visual storytelling, executive communication, and presentation excellence.

Requirements

15+ years of experience leading product, experience, or design organizations responsible for large-scale customer-facing digital products and services.
10+ years of leading and inspiring people to achieve their maximum potential.
An outstanding portfolio demonstrating excellence in experience design, end-to-end multidisciplinary product design, and a strong track record of shipping, scaling, and sustaining customer-facing digital products and experiences.
Proven ability to shape business strategy and influence executive decision making.
Deep expertise translating complex business, customer, and technology challenges into scalable experience strategies and measurable outcomes.
Strong executive presence with demonstrated ability to influence senior leaders.
Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms.
Demonstrated ability to lead AI-enabled transformation.
Exceptional people leadership capabilities including coaching, performance development, talent assessment, organizational design, and leadership development.
Expert understanding of human-centered design methodologies, product strategy, customer experience, service design, systems thinking, and rapid ideation processes.
Experience operating successfully within large, complex, and highly regulated environments.
Hands-on experience leading organizational change, managing ambiguity, driving strategic communications, and executing complex initiatives.
Strong operational leadership capabilities including portfolio management, workforce planning, capacity optimization, and organizational planning.
Exceptional communication, storytelling, listening, and facilitation skills.
Demonstrated ability to create clarity within ambiguity and guide organizations through transformation.
Documented history of delivering measurable business outcomes through customer-centered product and experience strategies.
Deep understanding of modern experience design practices across web, mobile app, conversational, AI-driven, and emerging interaction models.
Strong financial and business acumen.
Highly proficient with modern design, design systems, AI-enabled creation, and design-to-code platforms.
Highest level of integrity and management of confidential information.
Demonstrated ability to build trusted partnerships with executive stakeholders.

Skills

Business Acumen
Decision Making
Product Design and Development
Coaching
Stakeholder Management
Executive Presence
Critical Thinking
Adaptability
Talent Development
Presentation Skills
Research
Project Management
Process Management
Problem Solving
Written Communications
Prioritization
Figma
GitHub Copilot
Cursor
Claude Code

Location

Los Angeles, CA
San Francisco, CA
Boston, MA
Pennington, NJ
New York, NY
Seattle, WA

Work Type

Onsite

Experience Level

15+ years of experience leading product, experience, or design organizations
10+ years of leading and inspiring people

Education Level

Bachelor’s Degree in a related field or equivalent work experience
Master’s degree in design or bachelor’s with corresponding experience (Desired)

Salary/Compensations

$190,000.00 - $317,200.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.

Equal Opportunity

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.