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About the Role
Office managers at Smile Creations oversee daily operations, supervise team members, manage patient flow, achieve team goals, and provide mentorship and training. They act as a vital link between the dentist and the team, ensuring smooth communication and coordination. This role requires a leader who embodies the company's values of Integrity, Mentorship, Partnership, Action, Caring, and Transparency.
Responsibilities
- Supervise all practice activities and ensure effective coverage for all positions.
- Manage all opening and closing duties, including reconciling daily financials.
- Manage supply inventory and act as the primary point of contact for the practice.
- Oversee internal billing invoices, maintain CPR certifications, and ensure adherence to all office policies, including safety and compliance.
- Utilize tools such as Workday, myLearning, metric software, and P&L reports to manage the office efficiently.
- Plan, organize, and facilitate daily morning huddles and other team meetings.
- Develop and maintain positive relationships with doctors and regional managers for effective communication.
- Achieve results by meeting or exceeding monthly and quarterly performance metrics.
- Ensure accurate end-of-day, weekly, monthly, and quarterly tracking and reporting.
- Monitor, analyze, and report on weekly/monthly KPIs.
- Ensure constant alignment with quarterly IMPACT goals.
- Report out on goals, KPIs, etc., to Regional Manager and Doctors as requested.
- Effectively supervise all practice team members, including managing performance and resolving issues/conflicts.
- Act as a trusted advisor to team members, providing guidance, coaching, and support.
- Facilitate cross-training for professional development and office efficiency.
- Manage practice recruiting, hiring, and onboarding of new team members.
- Manage all team schedules, payroll, and time & attendance.
- Keep the appointment scheduler updated with office hours and doctor availability.
- Communicate with patients courteously, empathetically, and professionally.
- Oversee systems for answering telephones to ensure timely response.
- Develop and manage patient flow through the office.
- Assist patients wherever needed.
- Support efforts to encourage patients to accept treatment.
- Ensure accuracy and attention to detail to minimize patient complaints.
Requirements
- High level of emotional intelligence.
- Passion for helping others and ensuring success within the practice.
- Confident communicator with excellent presentation skills.
- Ability to over-communicate to eliminate doubts, seek regular feedback, and summarize key points.
- Adaptable communication style to suit the audience.
- Comfortable troubleshooting technical issues and communicating with IT.
- Comfortable using Microsoft Programs, including Excel, PPT, and Word.
- Proactive in finding creative ways to overcome obstacles.
- Engage team members in issue resolution.
- Comfortable mediating and resolving conflicts professionally and objectively.
- Thrive in team environments and enjoy working with cross-functional teams.
Skills
- Leadership
- Supervision
- Financial reconciliation
- Inventory management
- Billing
- CPR certification
- Office policy adherence
- Safety and compliance
- Workday
- myLearning
- Metric software
- P&L reporting
- Meeting facilitation
- Team communication
- Relationship building
- Performance metric achievement
- Data tracking and reporting
- KPI monitoring and analysis
- Human Resource Information System (HRIS) management
- Performance management
- Conflict resolution
- Coaching
- Recruiting
- Hiring
- Onboarding
- Scheduling
- Payroll
- Time and attendance tracking
- Appointment scheduling
- Patient communication
- Patient experience management
- Telephone communication
- Patient flow management
- Compassionate communication
- Empathetic communication
- Professional communication
- Technical troubleshooting
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Problem-solving
- Collaboration
Location
- Smile Creations
Work Type
- Exempt
About the Company
- Smile Creations is a dental practice focused on values of Integrity, Mentorship, Partnership, Action, Caring, and Transparency.
Equal Opportunity
- We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status.
- We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.